Director of Client Experience

A company is looking for a Director, Client Experience (Director, CX).

Key Responsibilities

Manage and develop a team of Client Experience Managers (CXMs) to enhance client satisfaction and achieve business goals

Lead initiatives to communicate ROI and value metrics to clients, improving clarity and understanding of campaign impacts

Monitor client portfolios to drive satisfaction, retention, and revenue growth while optimizing client acquisition costs

Required Qualifications

Minimum 5-7 years of experience in a digital marketing agency environment with a proven track record in client relationship management

Comprehensive understanding of digital marketing strategies and performance measurement

Experience managing and developing high-performing teams

Strong data analysis capabilities with experience in performance tracking and ROI optimization

Proficiency with CRM systems and emerging AI technologies in marketing applications