Helpdesk EngineerLG Networks, Inc. • Fort Worth, TX, US
Helpdesk Engineer
LG Networks, Inc. • Fort Worth, TX, US
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job_description.job_card.job_description$40–50k salary with growth path Paid Microsoft certification testing and training Health insurance, PTO, and paid holidays Small team culture with structure and time to learn Fun but focused — no politics, just progress Prior MSP experience PowerShell basics A home lab or tinkering mindset Familiarity with Axcient or Datto backups 5015 Addison Cir #5005, Addison, TX 75001 1617 Park Place Ave Suite 110-LGN Fort Worth, TX 76110 511 E John W Carpenter Fwy, Irving, TX 75062
We're a growing Managed Service Provider (MSP) based in Dallas, looking for an experienced, client-focused Helpdesk Technician (Level 1.5–2) who already knows their way around Microsoft 365, Windows Server, Hyper-V, and basic networking.
This is not an entry-level role — we're looking for someone who can jump into real-world issues and solve them confidently.
What You'll Be Doing
- Supporting clients remotely and on-site across M365, Windows, networking, etc.
- Troubleshooting firewalls (SonicWall / WatchGuard), Hyper-V VMs, and shared drives
- Managing and configuring Microsoft 365 accounts, mailboxes, and policies
- Basic server tasks : GPO, AD user / group management, RDP setup, etc.
- Working with ConnectWise Manage & Automate
- Delivering great customer service with strong documentation
- SonicWall or WatchGuard basic configuration
- Troubleshooting DNS, DHCP, printing, and endpoint issues
What We Offer
Apply for this job
Please submit your resume / CV (PDF, DOC, and DOCX files only) and cover letter (PDF, DOC, and DOCX files only).
We are available 24 / 7, with offices located at :
J-18808-Ljbffr
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Helpdesk • Fort Worth, TX, US