Team Lead - Intake Specialists
Alexander Shunnarah Trial AttorneysBirmingham, AL, USjob_description.job_card.variable_days_ago
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job_description.job_card.job_descriptionExperience : 2+ years of experience with Microsoft Office. Prior management experience is required, 2 years preferred. Customer service experience of at least 2 years is preferred. Exceptional Leadership Skills : Proven ability to motivate, mentor, and lead a team to achieve outstanding results. Strategic Thinking : Ability to analyze performance data, identify areas for improvement, and implement effective strategies. Communication & Interpersonal Skills : Excellent verbal, written, and interpersonal skills, with the ability to build rapport and foster strong relationships. Customer Service Expertise : Demonstrated commitment to providing exceptional client service and resolving issues effectively. Organizational Prowess : Superb organizational skills and attention to detail, ensuring efficient workflow and accurate data management. Time Management Acumen : Effective time management skills with a track record of meeting monthly quotas and deadlines. Technical Proficiency : Comfortable navigating a fast-paced call center environment and utilizing relevant software and technology. Empathy & Understanding : Demonstrated empathy towards clients and team members, creating a supportive and understanding atmosphere. Confidentiality : Ability to maintain the highest level of confidentiality in all aspects of the role. Typing Speed : 35+ words per minute. A Great Role : Full-time position with opportunities to grow and contribute to impactful cases. 8 hour shift. Comprehensive Benefits : Dental, vision, and health insurance, plus supplemental insurance and paid time off. Paid Inclement Weather Days Performance Bonuses A Supportive Environment : Join a team that values collaboration, innovation, and your professional development.
Team Lead - Intake Specialists
As the Team Lead - Intake Specialists, you will be a driving force in our Intake Department. Your leadership will be essential in developing and enhancing the performance of our Intake Specialists, guiding them to exceed departmental goals while fostering a positive and productive work environment. This role offers the opportunity to shape the team's success and contribute to the firm's overall growth.
This is a 100% on site position. We believe this work is done best together!
What you'll do :
- Lead and Inspire : Provide dynamic leadership to a team of Intake Specialists, creating a collaborative and motivated environment focused on exceeding goals.
- Team Development : Coach, mentor, and develop team members to maximize their potential and contribute to their professional growth.
- Performance Management : Implement performance metrics, provide regular feedback, and create targeted improvement plans to optimize individual and team performance.
- Client Relations : Ensure the team delivers exceptional client service, addressing inquiries and resolving issues promptly and professionally.
- Process Optimization : Continuously evaluate and improve intake processes to enhance efficiency and accuracy, ensuring seamless client onboarding.
- Communication & Collaboration : Foster open communication within the team and across departments, facilitating a collaborative and supportive environment.
- Disciplinary Action : Implement disciplinary actions as needed in a fair and consistent manner.
- Data Accuracy : Enforce accurate client data intake processes to ensure compliance and informed decision-making.
- Additional Responsibilities : Undertake any other related duties as required to support team and departmental objectives.
What you need :
High school diploma or equivalent.
What you get :
Ready to advance your career and make a real difference? Apply now and become a vital part of our dedicated team!
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Intake Specialist • Birmingham, AL, US