Pegasystems is hiring : Principal UX Product Designer in Waltham

Overview At Pega, we’re redefining CRM with journey-enabled customer engagement—built on advanced automation and AI—centered around the people who matter most : our users. We are a dynamic group of passionate designers dedicated to transforming complex processes into intuitive and empowering user experiences. Our platform supports a broad spectrum of industries—including healthcare, financial services, telecommunications, and government—by providing a simple, intuitive interface with best practices built-in, while also being robust and adaptable to meet the needs of enterprises operating at scale.

Picture Yourself at Pega As a Principal Designer, you’ll play a critical role in creating AI-powered CRM applications on our low-code platform—helping teams deliver intuitive, impactful customer experiences on a large scale. By applying Design Thinking throughout the development process, you’ll empower clients to design innovative CRM solutions that elevate customer engagement and strengthen internal collaboration.

You’ll shape transformative digital journeys that redefine how businesses connect with their customers and teams. Working in close partnership with product and engineering leaders, you’ll thrive in a fast-paced, collaborative environment that champions experimentation, creativity, and continuous innovation.

Ready to move beyond conventional UX? Join us—where your talent will help define what’s next in CRM with smarter, seamless, and more intuitive experiences that drive impact at every touchpoint.

What You'll Do at Pega Lead Design Initiatives : Drive the design process, ensuring high standards of design quality and consistency across all projects

Build Strong Relationships : Establish and maintain strong working relationships with senior leadership and cross-functional partners, including product designers, product managers, and engineers

Drive Pega’s Design System Adoption : Adopt, apply, and evolve Pega’s design system to deliver cohesive, scalable, and accessible solutions that balance consistency with innovation across new product experiences

Leverage Emerging Technologies : Utilize advanced technologies, including generative AI, to enhance customer experiences, automate tasks, optimize development processes, and foster innovation

Collaborate Cross-Functionally : Work closely with UX research and client success teams to ensure that solutions meet the diverse needs of our clients

Who You Are 7+ years of experience as a product (UX or interaction) designer specializing in SaaS applications

Proficient in industry-standard design tools

An effective collaborator who works well with cross-functional teams, including product management, engineering, and client success, to align on goals and drive project success

An interaction designer with deep expertise in accessibility and information architecture, and a solid understanding of front-end best practices

A lifelong learner, constantly exploring new approaches and refining your skills

What You've Accomplished Successfully led design projects for SaaS applications from concept to completion, delivering value to both enterprise clients and their end users

Applied user research and usability testing insights to inform design decisions, resulting in improved user satisfaction and product performance

Contributed to and utilized design systems by developing reusable UI components and UX patterns that promote accessibility, efficiency, and visual consistency

Mentored designers, providing guidance and fostering a culture of continuous learning and professional growth

Gartner Analyst acclaimed technology leadership across our categories of products

Continuous learning and development opportunities

An innovative, inclusive, agile, flexible, and fun work environment

Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company

Pegasystems Inc. is subject to certain nondiscrimination and affirmative action record keeping and reporting requirements which require Pegasystems Inc. to invite employees and applicants to voluntarily self-identify their gender identity, race / ethnicity, disability status, and veteran status. Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable federal laws, executive orders, and regulations, including those which require the information to be summarized and reported to the Federal Government of civil rights enforcement purposes.

Apply Now Already have an account? Log in.

First Name, Last Name, Phone, Email, City, Country of Residence, Postal code

How did you learn about Pega?

Invitation to Self-Identify

Pegasystems Inc. is subject to nondiscrimination and affirmative action record keeping and reporting requirements which require Pegasystems Inc. to invite employees and applicants to voluntarily self-identify their gender identity, race / ethnicity, disability status, and veteran status. Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with applicable federal laws and regulations.

Race and Ethnicity

Please select the ethnicity or race you most closely identify with :

Hispanic or Latino

White (Not Hispanic or Latino)

Black or African American (Not Hispanic or Latino)

Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino)

Asian (Not Hispanic or Latino)

American Indian or Alaska Native (Not Hispanic or Latino)

Two or More Races (Not Hispanic or Latino)

I do not wish to disclose

Disability Status

Form CC-305, OMB Control Number 1250-0005, Expires 4 / 30 / 2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. Completing this form is voluntary, and your answer will be kept confidential. If you want to learn more about the OFCCP, please visit the OFCCP website.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your major life activities. Disabilities include, but are not limited to :

Alcohol or other substance use disorder

Autoimmune disorders, e.g., lupus, rheumatoid arthritis, HIV / AIDS

Blind or low vision

Cancer

Cardiovascular or heart disease

Celiac disease

Cerebral palsy

Deaf or difficulty hearing

Diabetes

Disfigurement

Epilepsy

Gastrointestinal disorders

Intellectual or developmental disability

Mental health conditions

Missing limbs

Mobility impairment

Nervous system condition

Neurodivergence

Partial or complete paralysis

Pulmonary or respiratory conditions

Short stature

Traumatic brain injury

Veteran Status

Similar information for veterans is provided as required by law. This form is voluntary, and information will be kept confidential.

Export Compliance

Export compliance information may be required for positions involving access to controlled technology.

Accommodations

If you require reasonable accommodations under the Americans with Disabilities Act, please contact us.

#J-18808-Ljbffr