Service Dispatcher

Core Values

Integrity : Doing the right thing, even when no one is watching.

Well-being : Commitment to a safe & healthy work environment.

Craftsmanship : We are professionals dedicated to mastery, at work and in life.

Teamwork : We are united in our efforts to serve each other and our customers.

Growth Mindset : Relentless drive to better ourselves and our company.

Accountabilities

• Exceptional customer communication by email, on the phone, and in person.
• Promote planned maintenance and building performance with customers.
• Create new and updated customer records in Vision.
• Enter planned maintenance agreements in Vision.
• Schedule planned maintenance work with customers.
• Create work orders for service calls.
• Schedule service technicians for diagnostics and repairs.
• Manage work order flows through the "RFS Complete" and "Ready to Bill Residential" queues.
• Review, complete, close, and invoice residential work orders.
• Create purchase orders for technician purchases.
• Track repair parts and schedule repair appointments when parts arrive.
• Maintain accurate after-hours schedule and share with all service team members.
• Coordinate with warehouse for needed items (load report).
• Keep dispatch boards updated.
• Assign work orders for vacation days to block schedules accordingly.

Characteristics

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