Talent.com
Customer Experience Management Consultant, Qualtrics/Medallia
Customer Experience Management Consultant, Qualtrics/MedalliaDeloitte • Cincinnati, OH, US
Customer Experience Management Consultant, Qualtrics / Medallia

Customer Experience Management Consultant, Qualtrics / Medallia

Deloitte • Cincinnati, OH, US
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Customer Experience Management Consultant, Qualtrics / Medallia

Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce.

Recruiting for this role ends on December 16, 2025

Work you'll do

As a Consultant in Deloitte's Customer Experience Management practice, you will collaborate with clients to strategize, configure, and implement world-class customer feedback, analytics, and engagement solutions. You'll learn from leading practitioners, leverage best-in-class technology (Medallia, Qualtrics, Sprinklr), and develop the cross-functional and technical skills required to manage complex client programs.

Essential job responsibilities include :

Platform Implementation & Technical Configuration

  • Configure and implement customer experience platforms (Medallia, Qualtrics, Sprinklr) to address unique business needs.
  • Participate in technical design and build, including integrations, enhancements, and ongoing platform support, such as API-based integrations (Salesforce, ServiceNow, Adobe, Snowflake), SSO / OIDC setup, and data ingestion / export processes.
  • Troubleshoot and optimize system performance, working closely with client and internal technical teams.

Functional Consulting & VOC Strategy

  • Work with business stakeholders to translate their objectives into VOC (Voice of Customer) solutions, journey maps, and actionable roadmaps.
  • Contribute to client assessments and development of technical / functional roadmaps to enable structured VOC strategies.
  • Support delivery of workshops on strategy, analytics, and customer journey visioning.
  • Project Management & Delivery

  • Manage assigned workstreams, reporting on progress, timelines, and deliverables.
  • Collaborate with cross-functional teams (analytics, developers) to drive project execution and ensure high-impact outcomes.
  • Apply Agile project management principleshelping organize governance, facilitate agile ceremonies, and enable collaborative decision-making.
  • Analytics & Insights

  • Support design and development of dashboards, real-time reporting, and analytics suites, including text / speech analytics and sentiment drivers.
  • Help clients interpret platform data, convert insights into actions, and measure progress (KPI frameworks, NPS improvement, etc.).
  • Ensure solutions allow stakeholders to make data-driven decisions.
  • The team

    Deloitte's Advertising, Marketing & Commerce team creates content and experiences that inspire action. We design and implement technology platforms for personalized marketing across all digital touchpoints, specializing in customer-centric B2B and B2C solutions. Our in-house agency engages customers throughout their journey, working on projects like AdTech, MarTech, campaign automation, CRM, and lead-to-loyalty orchestration. Join us to drive impactful customer interactions and business growth.

    Qualifications

    Required :

  • Bachelor's degree in business, technology, or related discipline.
  • Experience (2+ years) in hands-on configuration of CX platforms (ex : Medallia, Qualtrics, Sprinklr).
  • 1+ years of basic project management experience (Agile frameworks preferred).
  • Understanding of API integrations, SSO / OAuth setup, and data transformation (ETL) concepts.
  • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
  • Ability to travel up to 50% on average based on the work you do and the clients and industries / sectors you serve.
  • Preferred :

  • Strong problem-solving and analytical skills; comfortable working with sophisticated data sets and deriving actionable insights.
  • Excellent communication skills for engaging with both technical and executive stakeholders.
  • Certifications in Medallia, Qualtrics, or Sprinklr.
  • Experience in client-facing consulting or advisory roles.
  • Exposure to VOC strategy, customer journey mapping, or analytics program delivery.
  • Familiarity with cloud data solutions or dashboarding platforms.
  • Exposure to REST APIs, JSON / XML data handling, and webhooks / event-driven integrations.
  • The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $84,400 to $155,400.

    You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

    serp_jobs.job_alerts.create_a_job

    Management Consultant • Cincinnati, OH, US

    Job_description.internal_linking.related_jobs
    Clinical Applications Consultant - Hemostasis, Ohio

    Clinical Applications Consultant - Hemostasis, Ohio

    Werfen • Cincinnati, OH, United States
    serp_jobs.job_card.full_time
    Field - Ohio - Cincinnati - Cincinnati, Ohio United States.Werfen is a growing, family-owned, innovative company founded in 1966 in Barcelona, Spain. We are a worldwide leader in specialized diag...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Part Time - Work from Home - Online Product Tester - No experience ($25-$45 per hour)

    Part Time - Work from Home - Online Product Tester - No experience ($25-$45 per hour)

    OCPA • Worthville, Kentucky, us
    serp_jobs.filters.remote
    serp_jobs.job_card.part_time +1
    Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of bet...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Travel Physical Therapist - $2,134 per week

    Travel Physical Therapist - $2,134 per week

    Coast Medical Service • Owenton, KY, United States
    serp_jobs.job_card.full_time
    Coast Medical Service is seeking a travel Physical Therapist for a travel job in Owenton, Kentucky.Job Description & Requirements. Coast Medical Service is a nationwide travel nursing & allied healt...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Side Hustle Project Lead

    Side Hustle Project Lead

    Finance Buzz • Crittenden, Kentucky, US
    serp_jobs.job_card.full_time +1
    We’re offering a role for someone who wants to lead their own side-income project in their spare time.You’ll explore various proven side hustles, select the ones that fit your lifestyle, and run th...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Assistant Director Fulfillment and Inventory Management, UCL User Services

    Assistant Director Fulfillment and Inventory Management, UCL User Services

    InsideHigherEd • Cincinnati, Ohio, United States
    serp_jobs.job_card.full_time
    Current UC employees must apply internally via.Next Lives at the University of Cincinnati.Founded in 1819, the University of Cincinnati ranks among the nation’s best urban public research universit...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Flexible Remote Work – Get Paid to Share Your Opinions on Top Brands

    Flexible Remote Work – Get Paid to Share Your Opinions on Top Brands

    OCPA • Butler, Kentucky, us
    serp_jobs.filters.remote
    serp_jobs.job_card.part_time +1
    Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of bet...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Functional ERP Consultant - Accounting / Finance

    Functional ERP Consultant - Accounting / Finance

    Vaco by Highspring • Fairfield, OH, US
    serp_jobs.job_card.full_time
    Determining compensation for this role (and others) at Vaco / Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licens...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Warehouse Logistics •No Experience Necessary •

    Warehouse Logistics •No Experience Necessary •

    U.S. Army Recruiting Battalion • Lawrenceburg, IN, US
    serp_jobs.job_card.full_time +1
    THIS JOB REQUIRES ENLISTING / JOINING THE U.This is an entry-level position with no experience necessary.When you enlist into the Army as a Warehouse Logistician, you become a part of a team of Soldi...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Quality Management ISO Specialist

    Quality Management ISO Specialist

    Metalex Manufacturing • Cincinnati, OH, US
    serp_jobs.job_card.full_time
    Quality Management ISO Specialist.Total Quality Team working in our.ISO9001 and AS9100 Certified Quality Management System. Metalex’ customer base goes across many industries and each has thei...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Work From Home Product Tester – $25-$45 / hr – No Experience Needed

    Work From Home Product Tester – $25-$45 / hr – No Experience Needed

    OCPA • Bright, Indiana, us
    serp_jobs.filters.remote
    serp_jobs.job_card.part_time +1
    Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of bet...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    In-Home Product Tester – No Fees, No Experience, $25-$45 / hr

    In-Home Product Tester – No Fees, No Experience, $25-$45 / hr

    OCPA • Cedar Grove, Indiana, us
    serp_jobs.job_card.part_time +1
    Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of bet...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Financial Managers •No Experience Required •

    Financial Managers •No Experience Required •

    U.S. Army Recruiting Battalion • Lawrenceburg, IN, US
    serp_jobs.job_card.full_time +1
    THIS JOB REQUIRES ENLISTING / JOINING THE U.This is an entry-level position with no experience necessary and training is provided. When you enlist into the Army as a Financial Manager, you become a pa...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Work-from-Home Tester - Try Online Side Gigs and Give Feedback

    Work-from-Home Tester - Try Online Side Gigs and Give Feedback

    Finance Buzz • Butler, Kentucky, US
    serp_jobs.filters.remote
    serp_jobs.job_card.temporary
    We're on the hunt for curious, motivated individuals to test and review online money-making opportunities featured on FinanceBuzz. If you enjoy discovering new platforms and sharing your experience,...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Remote Opportunity - Explore Side Hustles & Earn Extra Income

    Remote Opportunity - Explore Side Hustles & Earn Extra Income

    Finance Buzz • Butler, Kentucky, US
    serp_jobs.filters.remote
    serp_jobs.job_card.temporary
    FinanceBuzz is looking for everyday people to test-drive some of the most popular online money-making methods.This remote opportunity lets you earn extra income while reviewing real, flexible side ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Flexible Work From Home - Supplement Your Income

    Flexible Work From Home - Supplement Your Income

    Finance Buzz • Butler, Kentucky, US
    serp_jobs.filters.remote
    serp_jobs.job_card.temporary
    We’re seeking reliable and motivated individuals who want to earn extra income from home.This flexible position allows you to set your own hours and work around your existing commitments.Find out m...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Utility

    Utility

    Owens Corning • Brookville, IN, United States
    serp_jobs.job_card.full_time
    Brookville, IN, US, 47012-1458 .DTM marginTopNone marginBottomNone marginRightNone marginLeftMedium" style="margin-top : px. "> .Performs the Utility, Auto Catcher and Palletizer tasks, and p...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Online Survey Taker. Earn up to $25 per survey. - Remote

    Online Survey Taker. Earn up to $25 per survey. - Remote

    Earn Haus • Sunman, Indiana, US
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time +1
    We are urgently looking for people interested in taking online surveys for Fortune 500 brands.If you are a self-starter, looking for flexible hours throughout the week, this may be for you! Earn up...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Travel Physical Therapist - $1,967 per week

    Travel Physical Therapist - $1,967 per week

    Care Team Solutions • Owenton, KY, United States
    serp_jobs.job_card.full_time
    Care Team Solutions is seeking a travel Physical Therapist for a travel job in Owenton, Kentucky.Job Description & Requirements. Registered Nurse must have 2+ years of recent experience in particula...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted