Bilingual Call Center Representative

A company is looking for a Bilingual Call Center Representative for the IHA Scheduling Team.

Key Responsibilities :

Handle inbound and outbound calls to schedule health assessment visits

Address customer needs, complaints, and provide solutions while ensuring customer satisfaction

Utilize software and tools to meet call center metrics and provide excellent customer service

Required Qualifications :

2+ years of call center experience in a target-driven environment

Experience in an outbound sales process is a plus

Must possess a Windows-based laptop / desktop with video-calling capabilities

Ability to work flexible hours, including possible Saturday hours

Proficiency in MS Office applications and data entry skills