Customer Service Representative

Job Description

Job Description

We are looking for a dedicated Customer Service Representative to join our team in Cary, North Carolina. In this Contract-to-Permanent position, you will play a pivotal role in ensuring customer satisfaction through effective communication and problem-solving. This role is ideal for individuals who thrive in fast-paced environments and are passionate about delivering exceptional service.

Responsibilities :

• Respond to inbound customer inquiries promptly and professionally, offering solutions and support.
• Process orders with precision and efficiency, ensuring accuracy in data entry.
• Handle both inbound and outbound calls to address customer needs and provide relevant information.
• Build strong relationships with customers through consultative communication and understanding their requirements.
• Collaborate with internal teams to resolve issues and improve overall customer experience.
• Maintain detailed and accurate records of customer interactions and transactions.
• Identify opportunities to upsell or cross-sell products and services based on customer needs.
• Meet or exceed performance metrics, including call response times and customer satisfaction ratings.
• Stay updated on company policies, product offerings, and industry trends to provide informed assistance.
• Previous experience in call center or customer service roles.
• Strong skills in order entry and data management.
• Excellent verbal and written communication abilities.
• Proven ability to handle inbound and outbound calls effectively.
• Familiarity with consultative selling techniques.
• Detail-oriented with strong organizational skills.
• Ability to work in a fast-paced, team-oriented environment.
• Proficiency with basic computer applications and systems.