Corporate Team Lead

Corporate Team Lead

Job Locations

US-Remote

Job ID

2025-3585

Division

ALTOUR

# of Openings

Max

USD $32.83 / Hr.

Min

USD $20.02 / Hr.

Overview

At ALTOUR, we believe people are the driving force behind every meaningful connection - our clients' and our own. With more than 1,000 team members and a presence in over 80 countries, we are a globally recognized leader in corporate travel management and a proud division of Internova Travel Group, the highest-ranking American corporate travel management company (Business Travel News).

Our mission is to manage the complexities of connecting people so they can represent their brands in the most impactful way possible. That same philosophy shapes our workplace culture, one that evolves, improves, and empowers our people to grow and thrive.

We embrace innovation and leading-edge technology to create smarter, faster, and more tailored solutions - not just for our clients, but for each other. At ALTOUR, you'll be part of a collaborative, forward-thinking environment where your voice matters and your success is a shared journey. Click here for more information about Altour .

Responsibilities

The Team Lead assists agents with problems and provides guidance for procedures to resolve traveler issues. Manages phone queues and books airfare, hotel, and ground transportation for corporate reservation clients. Assists in the implementation of new accounts and training of new employees. Must have the ability to do both corporate and leisure and hotel branding familiarity. The ideal candidate must be an active listing agent with team lead / management experience.

Make travel arrangements for all corporate customers including air, hotel, ground, and rail transportation vendors at the lowest possible fare for the customer

• Assists individual users in successfully booking on corporate and public on-line products
• Maintain high level or awareness of all airline rules and regulations, tariffs and other industry requirements and accurately apply this information when making travel arrangements
• Address team and personal queues based on guidelines given by management
• Follow company procedures, guidelines, and standards in the areas of customer service, building PNR's, profiles, ticketing, attendance, accuracy of work, invoicing, etc.
• Partner with managers, supervisors, other agents, and sales executives regarding client requests, needs, and comments
• Project a professional and favorable image of ALTOUR to clients
• Partner with supervisor pm all client concerns or other matters of significance
• Complete any special projects or other duties as requested

Qualifications

Physical Requirements :

PAY AND BENEFITS

Our benefit offerings include choice of two medical plans and two dental plans, vision insurance, flexible spending accounts (FSAs), company-paid life insurance and AD&D, optional additional life insurance and AD&D, disability insurance, paid parental leave, paid time off, 401k Plan with company match, discounted employee travel options, access to LinkedIn Learning webinars and courses. Discounted pet insurance and auto, home, & renters insurance.

The salary range on this job posting / advertising has been developed to give applicants a wide range to comply with pay transparency laws in all states and geographical areas. Many factors, such as years of experience, geographical location, budget etc. are considered when determining the starting rate of pay. The salary range posted represents the pay range for U.S. candidates. If the job posting indicates that the role is available for international candidate consideration, the salary range will be based on the local market for the country where the candidate would be working.

This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the company's financial goal achievement and individual performance.

Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.

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