Communication Governance Manager Job at Freedom Mortgage in Moorestown Township

Summary

The Communication Governance Manager plays a vital role in ensuring all customer communications meet established governance standards. Throughout the creation and deployment process, this role provides oversight and guidance to ensure consistency, timeliness and quality across all outputs produced by the Customer Communication team.

Essential Job Duties and Responsibilities

• Developing, updating, and maintaining communication systems governance documentation.
• Conduct thorough testing to ensure existing communication functionality remains stable after system changes or enhancements.
• Collaborating with internal teams to understand data requirements for and oversee field certification for communications.
• Working closely with business partners to reconcile timelines to produce communications across servicing systems.
• Provide regular updates on communication status, exceptions, and delivery outcomes.
• Ensure messages and formatting are reflected and reconciled between internal style guides and downstream platforms.
• Track all customer communications from initial creation through final delivery across servicing systems.
• Remain informed about industry trends, standards, and innovative technologies in communications.
• Comply with all company policies and procedures.
• Maintain regular and punctual attendance.

Other Job Duties and Responsibilities

Performs other related duties as assigned.

Supervisory Responsibilities

This position is an individual contributor.

Qualifications

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

Education and / or Experience

Certificates, Licenses, Registrations

None Required

Work Complexity

Problems and issues faced are difficult and complex, and may require understanding of broader set of issues. Problems typically involve consideration of multiple issues and understanding of the financial / mortgage industry. Problems are typically solved through drawing from prior experience and analysis of issues.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is normally performed in a typical interior office work environment which does not subject the employee to any hazardous or unpleasant elements. The noise level in the work environment is usually moderate.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and / or move up to 25 pounds.

Equal Employment Opportunity

The company is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws.

Americans with Disabilities Act

Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law.

Job Responsibilities

The statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. The company may change the specific job duties with or without prior notice based on the needs of the organization.

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Equal employment opportunity, including veterans and individuals with disabilities.

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