Director, IT Audit

Director, IT Audit

Organizations everywhere struggle under the crushing costs and complexities of "solutions" that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There's another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks' customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

Job Description

Freshworks is seeking an experienced and visionary Director, IT Audit to lead our global IT audit team and build a next-generation technology-enabled audit function. In this role, you will be accountable for designing and driving the IT SOX program, overseeing risk-based IT audit initiatives, and partnering with executives across Technology, Security, Finance, and Business Operations to strengthen our global control environment.

You will serve as the primary liaison to senior leadership and the Audit Committee on IT risk, SOX compliance, and IT governance, while building a high-performing team that delivers measurable impact. This role offers visibility at the highest levels of the organization and requires a balance of strategic foresight, technical expertise, and hands-on leadership.

Key Responsibilities :

Enterprise Leadership

• Define and execute the multi-year IT audit and SOX strategy aligned with enterprise objectives, regulatory expectations, and emerging risks.
• Act as a trusted advisor to senior executives on IT governance, risk, and compliance

SOX Program Ownership

Audit Execution & Risk Management

Stakeholder Engagement

Team Leadership

Please note this is a hybrid role with onsite expectations of 3x / week (Tuesday - Thursday) from our San Mateo HQ.

Qualifications

Additional Information

The annual base salary range for this position is $190,500 - $273,000. This role is also eligible for a target bonus.

Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level. Bonus / equity may be available.

Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.