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Financial Center Banker/Licensed Relationship Manager in Development
Financial Center Banker/Licensed Relationship Manager in DevelopmentUSA Jobs • Meadville, PA, US
Financial Center Banker / Licensed Relationship Manager in Development

Financial Center Banker / Licensed Relationship Manager in Development

USA Jobs • Meadville, PA, US
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Financial Center Banker

Licensed or non-licensed individuals will be considered. Must be open to obtaining the licensing.

As part of the Branch Banking team, the Financial Center Banker will have or acquire an in-depth knowledge of Northwest products and services to provide financial options to clients through a consultative approach while expanding the banking relationship.

The Financial Center Banker connects customers with Northwest products and services, through opening accounts; as well as identifying customer financial needs while connecting customers to other Northwest financial experts who can help with their needs while ensuring an exceptional customer experience.

Essential functions include :

  • Employees who are not fully licensed at the time of hire will participate in the Licensed Relationship Manager (LRM) Development program.
  • Performance metrics : meet or exceed performance targets related to customer satisfaction, product sales, and financial wellness conversations.
  • Financial needs assessment : conduct comprehensive financial assessments for customers to identify areas for improvement and opportunities for growth.
  • Operational soundness : ensure compliance with all banking regulations, policies, and procedures.
  • Leadership portraying the Northwest Bank culture : deliver exceptional customer service experiences.
  • Customer engagement : initiate proactive conversations with customers to build rapport and understand their financial objectives.
  • Relationship building : build long-term relationships with customers by providing ongoing support and follow-up.
  • Compliance and regulations : adhere to all bank policies, procedures, and regulatory requirements to ensure compliance and mitigate risk.

Ensure compliance with Northwest's policies and procedures, and federal / state regulations.

Navigate Microsoft Office software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency.

Work as part of a team.

Work with on-site equipment.

Responsible for adherence to all security and dual control processes, daily branch tasks, and branch opening and closing tasks as needed.

Complete other duties and special projects as requested by management.

Knowledge, skills, and abilities include :

  • Ability to establish effective working relationships among team members and participate in solving problems and making decisions.
  • Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written.
  • Ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information.
  • Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information.
  • Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas.
  • Qualifications :

  • Education : high school diploma or equivalent preferred.
  • Work experience : 1 year banking and / or retail experience preferred. Sales experience preferred. Customer service experience preferred.
  • Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.

    Equal opportunity employer / protected veterans / individuals with disabilities.

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    Relationship Manager • Meadville, PA, US

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