Customer Relations Representative

Customer Relations Representative

Ingram Content Group (ICG) is hiring for a Customer Relations Representative to join our Tennessee Book Company team in LaVergne, TN (Greater Nashville Area). We're looking for an individual to serve as the primary contact point for customers. Provide efficient processing of all customer orders, including problems with shipments and return authorizations. Respond directly to customer inquiries which includes general product questions, stock availability, shortages, overages, damaged product, billing errors and shipping errors. Provide support for worktext fulfillment in subsequent years of adoption.

Do you have experience working with publishers? Have a passion for helping publishers be successful?

At Ingram, our publisher-facing business offers more than just traditional wholesale services. It offers fully integrated and relevant solutions for client publishers. Comprised of book printing, digital book, distribution, publishing sales and marketing services, this part of Ingram's business helps publishers discover more ways to sell content in markets across the globe. Based in the Nashville area, New York, Berkeley and other locations, our teams are collaborative, innovative, dynamic, and passionate about the business.

The world is reading, and it is our goal to connect as many people to the content they want in the simplest ways. If you share that passion, enjoy working in a fast-paced environment and want to contribute to a strategic part of the business that is evolving and expanding, we can't wait to meet you!

Required Qualifications :

• High School Diploma or equivalent
• 6 months prior work experience order entry or filing (numeric and alphabetical)
• 1 year in at least one previous job
• 1 year work experience in an office environment and customer service

Key Responsibilities :

Hiring Salary Range : $17.99 / HR - $21.77 / HR. This range represents the anticipated low and high end of the salary for this position. It will be determined by factors including but not limited to : the applicant's education, experience, knowledge, skills, and abilities, geographic location, as well as internal equity and alignment with market data.