Bilingual Service Assistant

Job Description

Job Description

FHIA Remodeling, a Renuity company

Bilingual Spanish Service Assistant

$17 / hr

In-Office Position

The home improvement industry is broken. Renuity is here to fix it. We’ve united seven of the most trusted home renovation companies in America under one powerful brand – Renuity. Together we’re on a mission to revolutionize home improvement, making it faster, easier, and stress-free to upgrade your home inside and out. Whether it’s a new bath, a custom closet, or exterior upgrades, we help people create homes they love – without the hassle. With expert teams in 36 states and counting, there’s probably a Renuity home in your neighborhood. And we’re just getting started.

If you’re ready to build the future of home improvement, join us.

What We Offer

Full-Time benefits offered : health, dental, vision and supplemental insurance

Hands-on experience with an industry leader in home remodeling

Paid Holidays and PTO, 401(k)

A respectful, forward-thinking work culture

About This Role

Serve as the liaison between homeowners, Service Technicians, and Field Managers

Maintain the computer system by updating and entering job-related data

Plan to prevent problems and resolve current issues

Answer warranty questions and resolve warranty claims

Enter detailed notes about customer complaints and resolution

Submit warranty claims for service parts

Follow up with claims based on the technician reports

Assist the Operations manager and the Service Manager in providing customer care and scheduling service calls

Communicate with customers regarding updates, appointments, delays, or reschedules

Hours M-F, 8am - 4 : 30pm

Key Qualifications

At least three (3) years of office-based customer service preferred

Experience in home improvement or construction industry preferred

Must be able to efficiently multi-task and work independently with minimal supervision

Attention to detail with accurate and excellent data entry skills

Excellent time and task management skills

Ability to maintain confidentiality

Proficiency in MS Office 365

Bilingual skills in both English and Spanish

Flexible, positive attitude

Office location : 3801 SW 30th Avenue, Fort Lauderdale, FL 33312

About FHIA Remodeling

At FHIA Remodeling, a Renuity company, we’re making home improvement faster, easier, and stress-free. Our team set out to be a best-in-class home remodeling provider in 2006 and are proud to have served over 200,000 happy customers throughout Florida.  Our growth is fueled by our people, where we’ve promoted over 85% of our diverse and inclusive leaders from within. Now, as part of Renuity, we’re combining our local expertise with the strength of a national brand to build the future of home improvement. Our commitment to quality products, expert installation, and exceptional customer service drives our success. As part of our team and the broader Renuity organization, you’ll have the opportunity to make an impact, grow your career, and help people create homes they love.

Renuity and its affiliates are committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact Humanresources@renuityhome.com.

If you have a question regarding your application, please contact TA@renuityhome.com

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