Customer Support Specialist

Customer Support Specialist

Location : O'Fallon, MO

Schedule : 8 : 00 AM - 5 : 00 PM | 100% Onsite

Job Description :

We are seeking a proactive Customer Support Specialist to manage purchase orders, resolve delivery issues, and maintain strong customer relationships. In this role, you will work closely with warehouse, sales, quality, and accounting teams to ensure accurate and timely order fulfillment while supporting key aerospace programs.

Key Responsibilities :

• Review and process customer purchase orders in ERP / Cardex systems and customer portals
• Monitor open and critical orders, resolve issues, and prioritize shipments
• Expedite urgent or complex orders through cross-functional coordination
• Manage customer claims, RMAs, credit / rebills, and assist with cash collection efforts
• Track part usage, demand, and performance metrics to maintain pipeline health
• Build and maintain strong customer relationships, understanding customer needs and strategies
• Perform other related duties as assigned

Qualifications :

3+ years of experience in customer support or program management

Hands-on experience with SAP / ERP systems

Strong problem-solving skills with ability to manage multiple priorities

Proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint)

Must be a U.S. Person for export compliance (Citizen, Permanent Resident, Refugee, or Asylee)

Background check required prior to start

Preferred Skills :

Experience in aerospace hardware sales or customer support

Knowledge of the aerospace / aviation industry

Strong written and verbal communication skills

Proficiency in numeric reasoning and data analysis

Additional Information :

Shift : 1st Shift | 8 AM - 5 PM

Overtime : Not expected

Travel : None

Physical Requirements :

This is primarily an office-based role requiring extended periods of computer use

Benefits :

Weekly Pay

Holiday Pay

After 30days : Health, Dental, Vision, GAP, Short Term Disability, Accident, Critical Illness and Life Insurance.

Milestone Bonus of 40 hours for every 1200 hours.

Ascendo is a certified minority owned staffing firm, and we welcome and celebrate diversity.

Ascendo is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, military service or any other characteristic protected by federal, state or local law.

Ascendo is a certified minority owned staffing firm, and we welcome and celebrate diversity. Ascendo is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, military service or any other characteristic protected by federal, state or local law.

Contact information

Andres Diaz