Transit Route Supervisor

Overview

Plans, organizes and supervises the day-to-day fixed-route operations and staff of the City transit program.

Responsibilities

Organizes, schedules, and supervises the fixed-route operations and staff of the City transit program, in accordance with program policies and procedures and public transit regulations; resolves customer service issues and complaints; presents the highest level of customer service possible to clients and assures that all public contact by other staff follows this high standard.

Meets regularly with staff to review work in progress, discuss and resolve administrative, workload, and technical issues, and to prioritize and assign tasks and projects; evaluates and analyzes functions, resources, processes, and procedures to identify issues and recommend changes for improvement; interprets applicable rules and regulations within scope of authority to provide leadership and guidance in developing, implementing, and administering policies and procedures.

Inspects the work of assigned staff to assure work quality and the timely accomplishment of assigned duties and responsibilities; assures compliance with safety and service standards; monitors vehicle maintenance, and recommends vehicle and equipment repairs.

Supervises staff through appropriate work oversight; plans, prioritizes and coordinates work assignments; disciplines, trains and evaluates staff; coaches and instructs employees as required; monitors work, reviews work activities, and evaluates performance; assures that staff maintains safe vehicles, and adheres to policies and procedures for efficient operations.

Assures Bus Operators are ready and prepared for duty, briefed on road conditions and routes, adequately trained and equipped, and are held accountable for duties and responsibilities assigned; adjusts transit routes as needed to meet driving conditions and staffing availability; oversees DOT testing compliance requirements for Bus Operators.

Collect fares from each bus at the end of the day; assure vault is safe and secure for next shift supervisor; prepare deposit slip for bank deposit.

Reviews, maintains, and updates records in various formats, mediums, and automated systems to ensure data integrity and adherence to internal controls, practices, and policies; evaluates programs, services, and activities to ensure customer and staff needs are met; demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless services.

Responds to and resolves various complaints, issues, inquiries, and problems as authorized and in accordance with established policies and procedures.

Prepares, reviews and compiles reports and program statistics; checks drivers\' daily logs and mileage; maintains daily receipt records and program counts, and secures funds received.

Minimum Qualifications

High school diploma or GED AND two (2) years experience in public transit programs which may include lead / supervisory experience. Bus operator experience may be preferred. A combination of education, experience, and training may be applied in accordance with City of Las Cruces policy.

Licenses / Certification(s)

A valid Class B Commercial Driver's License (CDL) with Passenger Endorsement may be preferred at time of hire, but required within one hundred eighty (180) days of hire. Position requires an acceptable driving record in accordance with City of Las Cruces policy. Specific license requirements may apply; driving record is subject to review and approval. Bilingual skills (English / Spanish) are desirable.

Knowledge of : Principles and practices of administrative management, including personnel rules and effective employee supervision; City and state traffic regulations, signs & signals, and safety procedures; geographic features and streets within the service area; standard radio broadcasting procedures and rules; business and personal computers, and standard business software applications; City policies and procedures including safety rules and regulations.

Ability to : Prioritize multiple tasks, projects and demands; communicate effectively in verbal and written forms; establish and maintain effective working relations with employees and the general public; supervise staff.

Skills in : Effectively supervising staff, and delegating tasks and authority; using initiative and independent judgment within established procedural guidelines; using courtesy and respect in providing customer service; performing general math calculations, and records management tasks; reading and interpreting maps, and scheduling effective routing for transit service; operating a computerized scheduling system; operating transit vehicles in a safe manner, in compliance with all traffic laws, City policy and procedures, and state and local regulations.

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