Technical Support Supervisor

A company is looking for a Supervisor of Technical Support to provide customer support and leadership within their support team.

Key Responsibilities

Provide high-quality technical support and troubleshoot complex issues

Act as a mentor and oversee daily operations, including case management and team performance

Monitor support activities to ensure service level agreements and quality standards are met

Qualifications

Proven experience in a customer technical support role with complex case handling

Experience as a team lead or mentor in a support environment

Strong technical aptitude and ability to learn product knowledge quickly

Highly organized and adaptable, capable of balancing casework with team support

Strong interpersonal skills to foster a positive team culture