IT Support Specialist

Job Description

Job Description

IT Support Specialist

Job Description :

Provide first-line technical assistance to users through calls, emails, and help desk tickets. Diagnose and resolve basic hardware, software, and network issues. User account management : Assist users with account access, including resetting passwords. Document and track all support requests and solutions in a ticketing system. Escalate complex issues to higher-level technicians or specialized teams.

Job Requirements :

• Evaluate potential equipment, components, and software for new solutions in information systems.
• Participate in and provide information for the strategic planning process at the unit level.
• Develop and maintain custom programs and scripts to aid in systems management Manage the development of plans, schedules, and requirements for the deployment and lifecycle of systems.
• Conduct regular reviews of security levels delivered against policy goals.
• Interface with company organizations to resolve service-related issues.
• Integrate complex or sensitive elements of new or existing applications.
• Maintain familiarity with installed software standards and procedures and provide technical guidance to other staff.
• Direct, and train company staff
• Assist in the planning of work unit information technology architecture.
• Plan for implementation of, and ensure compliance with, company security and configuration policies.
• Provide escalation and backup support.
• Must be proficient in office 365,
• Must have advanced knowledge of Microsoft excel.
• Must have working knowledge of Microsoft Azure

Benefits Include :

Holland Pump offers a competitive salary and benefits package to include Medical / Dental Insurance, 401(k) with Match, Paid PTO / Holidays, Life Insurance, Short-Term / Long-Term Disability Insurance. Our average employee has 10 years of service!

Interested candidates may apply @ Web site : http : / www.hollandpump.com

Holland Pump is an Equal Opportunity Employer, Veteran’s employer, and Drug Free Workplace