Commercial Account Specialist

Job Title

Duties & Responsibilities

For the assigned business unit :

• Process exception or escalated tasks for time critical or high-profile issues to ensure satisfactory resolution
• Communicate timely and effectively with all clients (including high profile clients) and / or internal and external business partners
• Maintain knowledge, understanding, and follow all bank policies and procedures
• Investigate exceptions and / or errors to identify cause and corrective action
• Assist manager with daily workflow assignment, monitoring productivity, training, maintaining quality metrics and resolving incidents.
• Participate in quality assurance and disaster recovery testing, or other projects as assigned by manager
• Understand and remain current on related industry activity, changes, regulations, announcements
• Process daily work associated with your department including but not limited to account or file reconciling, prep work for processing, post adjustment entries, research and resolve or escalate operational or transactional issues
• Identify potential process improvements and implement documented solutions along with developing new or updating procedures
• Ability to utilize technical aptitude that allows for quick learning of company systems, platforms, and products
• Perform other duties as assigned

Knowledge & Skills

MINIMUM :

PREFERRED :

Requirements

MINIMUM :

PREFERRED :

Work Environment :

Normal office environment

Compensation Range :

$38,910.00 - $75,080.00

UMB offers competitive and varied benefits to eligible associates, such as Paid Time Off; a 401(k) matching program; annual incentive pay; paid holidays; a comprehensive company-sponsored benefit plan including medical, dental, vision, and other insurance coverage; health savings, flexible spending, and dependent care accounts; adoption assistance; an employee assistance program; fitness reimbursement; tuition reimbursement; an associate wellbeing program; an associate emergency fund; and various associate banking benefits. Benefit offerings and eligibility requirements vary.

Are you ready to be part of something more? You're more than a means to an enda way to help us meet the bottom line. UMB isn't comprised of workers, but of people who care about their work, one another, and their community. Expect more than the status quo. At UMB, you can expect more heart. You'll be valued for exactly who you are and encouraged to support causes you care about. Expect more trust. We want you to do the right thing, no matter what. And, expect more opportunities. UMBers are known for having multiple careers here and having their voices heard.