Fitness Information Desk Staff

5 days ago Be among the first 25 applicants

Overview

Reports to the Director, under direct supervision of the Member Experience Coordinator. Responsible for greeting members & guests, reception desk duties, minor maintenance, cleaning and securing the facility.

Responsibilities

• Greeting members & guests, receiving membership cards, monitoring clients' access and logging information into computer system, as appropriate.
• Answering client questions and inquiries regarding BHF operations, including demonstrating or answering questions on the club policy and procedure.
• Following emergency procedures as outlined in operations manual.
• Scheduling and processing massage appointments and other special events, utilizing club computer system.
• Applying and enforcing BHF rules and regulations, as directed.
• Receiving complaints, comments, and / or suggestions from clients and promptly taking appropriate actions; utilizing BHF's Member Experience Vision.
• Maintaining adequate supplies of items such as cups, towels, toiletries, forms, brochures, schedules, snack items, pro-shop items, computer supplies, etc.
• Performing regularly scheduled light cleaning maintenance duties, such as vacuuming, dusting, collecting towels, glass cleaning, wiping sinks and countertops, refilling amenities (e.g. soaps, shampoos, deodorants, etc.) and general cleanup.
• Folding and maintaining towel supplies in locker rooms and preparing soiled towel carts for pick-up and delivery by hospital distribution and laundry service company.
• Processing and completing sales and balancing the cash drawer on a shift basis.
• Monitoring inventory of snack bar and pro-shop items on a shift basis.

Member Experience Vision

Other Functions

Organizational Responsibilities

Education And Experience

Knowledge & Skills

Working Conditions

Physical Demands

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