Bilingual Mandarin Support Specialist

A company is looking for a Support Specialist - Bilingual Mandarin.

Key Responsibilities

Handle inbound and outbound calls from customers and restaurants regarding account management and order inquiries

Manage incoming tickets from email or text via CRM and return calls for voicemails related to tickets

Perform minor troubleshooting and document correspondence between restaurants and customers

Required Qualifications

High school diploma or equivalent

Fluent in English and Mandarin

Availability for evening and weekend shifts

Call center experience is a plus

Food industry experience is a plus