Quality Manager

Be yourself at Protolabs. Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. We are an equal opportunity employer, and we are committed to building a diverse team that feels they are valued in the workplace. So do you feel you do not meet every single requirement but still intrigued? We encourage you to still apply! You can help make our company even better. We do not discriminate based on race, color, national origin, sexual orientation, gender, age, mental or physical ability, or any way you represent yourself. We strongly believe diversity makes for more successful teams.

Why Protolabs? We are the leaders in digital manufacturing. We hire doers, makers, and creative thinkers who tackle our roles with an entrepreneurial spirit. Our culture is centered around meaningful work that brings new and innovative products to market at unprecedented speeds. We are a diverse team that comes from all walks of life and take pride in our team who is smart, genuine, humble, and passionate about what we do. It's our people who fuel our creativity and make our culture feel like home.

Join the team as a Quality Manager! The Quality Manager will enable customer satisfaction by establishing and maintaining Quality systems and practices and will provide leadership to develop a culture of quality and continuous improvement.

What You'll Do :

• Set and maintain Protolabs quality standards and give direction to the Quality Control team.
• Ensure manufactured parts meet company acceptance criteria and customer specifications.
• Monitor process performance and use data to drive continuous improvement and reduce rework / nonconformance.
• Lead root cause analysis, recommend corrective actions, and coach problem-solving teams.
• Facilitate kaizen events and lead process improvement projects.
• Work hands-on in manufacturing to refine processes and improve product quality.
• Train staff in Lean and quality tools (VSM, DMAIC, DFSS, Kanban, flow creation, 5S).
• Establish and maintain quality assurance procedures and certifications (ISO 13485, ISO-9001 & AS9100).
• Develop and monitor QMS KPIs (e.g., corrective action closure and effectiveness).
• Coordinate cross-functionally (Sales, CS, Purchasing, Engineering, Manufacturing) to resolve customer complaints.
• Support internal, external, and customer quality audits.
• Hire, develop, and mentor quality personnel.
• Perform other duties as assigned.

What It Takes :

Bonus Points :

What's In It For You :

Proto Labs maintains ITAR-compliant operations in all of our United States based facilities. Due to ITAR regulations, this role is only open to U.S. Citizens, lawful permanent residents (green card holders) or foreign nationals granted refugee or asylee status.

Proto Labs, Inc. is an Equal Opportunity Employer.

Physical Demands : While performing the essential duties of this job, the employee is occasionally required to sit; use a computer keyboard, monitor and mouse, telephone and printer; reach with hands, and arms, talk, see and hear. The employee is regularly required to stand, walk, stoop or kneel and must be able to lift and / or move up to 70 pounds.

Work Environment : Indoors (A / C); nonsmoking; the majority of this job function is performed in a manufacturing area exposed to machinery and noise; with eye protection and safety shoes required. Occasionally works in outside weather conditions. Occasionally works near moving mechanical parts and in high, precarious places and is occasionally exposed to wet and / or humid conditions, fumes or airborne particles, toxic or caustic chemicals, risk of electrical shock and vibration. The noise level in the work environment is usually quiet to moderate.

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