Solutions Analyst

About  Rev.io   Rev.io  provides configurable software for billing, customer management, business management, payments, analytics, provisioning, and professional service automation to service providers in telecommunications, Wireless & IoT, managed IT services, A / V, security integration, and other related industries.

Our modern, cloud-based software delivers the industry’s most complete quote-to-cash experience, enabling our clients to grow their revenue efficiently.  Rev.io  is an Atlanta-based company with offices in Atlanta and West Virginia.

We have more than 21 years in business serving our clients.

While we are very experienced in what we do, we are still growing rapidly, and we are looking for exceptional people who are excited to join us on a career-defining journey.  In all of our daily work, each of us is guided by our mission, vision and “ACT TOP” values.  Our Mission :

• To help clients grow revenue efficiently.  Our Vision :   To be the best PSA, billing, & back-office software company in the world by providing innovative solutions and extraordinary service to our clients and end users.  Our ACT TOP Values :   Achieving Extraordinary Results : Doing more than expected and pursuing a higher standard of work without compromising your job responsibilities.  Caring For Employees, Clients and Community : Demonstrating empathy and concern by helping those who are most in need.  Take Responsibility and Act Like An Owner : Being accountable and doing the right thing even when no one is watching.  Transparent Leadership : Communicating openly, regardless of title or situation.  Opportunity To Make a Positive Difference : Recognizing situations and taking action to produce a better outcome.  Passion For Innovation : Enthusiastically finding new solutions to improve efficiency.   In a recent national survey, 97% of our employees agreed that  Rev.io  is a Great Place to Work.

Compared to 57% agreement at comparable US-based companies,  Rev.io  stands out as a place where team, values and culture combine to create an amazing work environment!  About The Role :

Specifically for the Rev.io - PSA product  Identify requirements using interviews, questionnaires, data analysis, review of existing systems, reports, and site visits  Identify, document, and communicate requirements that will drive change orders  Effectively communicate with clients to complete configuration deliverables   Collect and validate configuration data with the Data Migration Engineer

Should have excellent written communication skills and the ability to create technical documentation and presentations  Technical Ability :

Information Technology, Computer Science, Computer Information Science, or a related field  1+ years in Client Success, Implementation, Analyst, or related role for a SaaS platform  4+ years of professional, working experience  SQL knowledge and experience are a plus  PSA or MSP industry experience is a plus  Ability to come into the office and work with the team  Strong analytical capabilities and technical proficiencies Benefits and Perks :