Account Administrator III

Position :

Account Administrator III

Location : Mattoon, IL

Job Id : 4114

# of Openings :

The Account Administrator III (First Mid Insurance Group) is responsible for leading, initiating and supervising Customer Service and Administration of a significant book of business. Manages other team members including CSRs, other Account Administrators or other team members as assigned or required. Leads specific initiatives within department or division as assigned. Responsible for high-level service standards, marketing new and renewal business, overseeing customer accounts and relationships as needed, and revenue and account retention as well as organic book growth through account rounding. Represents First Mid Insurance Group and acts as an advocate for customers, partnering with our insurance companies and working as a team to meet the client's needs.

Responsibilities include, but are not limited to :

• Delivers outstanding customer service at all times, including proactively anticipating customer needs, maintaining frequent and professional customer communication and responding quickly to service requests.
• Manages, supervises and trains other team members.
• Develops and leads process efficiency and customer segmentation strategies.
• Leads departmental or divisional initiatives on permanent or ad hoc basis.
• Maintains high degree of technical competence and industry / market expertise, with ongoing training and certifications as needed.
• Oversees and supervises policy expirations to insure timely renewal and delivery of policies by other staff.
• Liaises with accounting and is responsible for accounts receivable balances on assigned accounts as well as A / R and collections oversight for a significant book of business.
• May be part of matrixed reporting structure with cross-functional oversight of other team members. Develops, prepares and presents customer renewal proposal presentations and pitches as needed, either solely or as part of a sales team.
• Develops, prepares and presents various AMS and excel reports as needed for other team members and members of management.
• Cross-sells insurance and bank services in a professional manner, sets and meets organic growth and cross-sell goals.
• Meets with staff regularly (both 1 : 1 and in group meetings). Establish regular coaching opportunities with each team member to review goals and highlight further personal development.
• Selects, trains, supervises, and evaluates the staff to enhance individual productivity and enable them to function according to their respective job description.
• Complete required training associated with job function.
• Performs other duties as required.

Education / Experience :

Skills :

First Mid Bancshares, Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, protected veteran status, or any other applicable federal or state-protected classification.

At First Mid, base salary is one component of our Total Rewards program. Exact compensation is determined by factors such as (but not limited to) education, skills, internal equity, and experience. This position offers additional compensation in the form of discretionary short-term incentives (i.e., bonus, incentives, and / or commission). Benefits for this role include comprehensive healthcare, well-being benefits, paid family leave as well as generous paid time off. Total Rewards also include banking perks, tuition reimbursement, an Employee Stock Purchase Plan, and a 401K plan with company match. Incentives and benefits are subject to eligibility requirements.

THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT

Pay Range : $58,900 - $73,650 per year

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