CX Solution Architect

About the Job

This is a leadership role with TCS ESU (TSS) and involves highly satisfying work in the field of proactive value creation and problem solving for stakeholders involved.

• Experience across industry verticals, especially, Technology / Hi Tech, Software, Professional Services, MFG & with the flexibility & initiative to take up other industry domains,
• 13+ years of experience in direct selling IT (preferably Salesforce and / or cloud) services (consulting, application, analytics, and business process services,) preferably working in a leading IT services and products firm with prior experience of working with offshore teams.
• Design and architect end-to-end customer experience solutions leveraging CX platform capabilities (Sales, Service, CPQ, Experience Cloud, etc.)
• Lead the strategic design and implementation of CPQ solutions, with an emphasis on CPQ and integration with SAP / Oracle when applicable
• Industry Specific Go to Market, Consulting and Advisory working with Customers identifying and solving business problems,
• Multiple transformation program experience in one or more of the following industries : Technology / Hi Tech, Software, Professional Services, MFG with in-depth understanding of Industry domain and Trends,
• Excellent articulation skills and ability to pitch to CXOs on Innovation and Thought Leadership,
• Ability to manage diverse team and project stake holders (Customer & TCS management, Salesforce, ServiceNow, Oracle CX),
• Experience in working with team based in multiple time zones,
• Innovation Mindset

Qualifications :

NICE TO HAVE :

Salary range : $220,000 - $240,000 a year

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