Subscriber Engagement Director (Hiring Immediately)

High Impact Role at a Leading IoT Company

This Jobot Job is hosted by : Luke Moussalli

Are you a fit? Easy Apply now by clicking the Apply button and sending us your resume.

Salary : $100,000 - $150,000 per year

A bit about us :

We are a leading provider of IoT connectivity solutions, delivering reliable and secure managed wireless services to businesses across industries. Headquartered in Kaysville, Utah, we are recognized for innovation, strong customer partnerships, and rapid growth. We foster a collaborative, growth-oriented environment where each team member plays an integral role in shaping the future of connected technology.

Why join us?

Competitive salary with $150K OTE (base plus retention bonus tied to saved ARR)

Flexible hybrid schedule with office in Kaysville, UT (84037)

Comprehensive health, dental, and vision insurance

401(k) plan with company match

Generous paid time off and company holidays

Professional development and training opportunities

Collaborative culture with high visibility to executive leadership

Job Details

We are seeking a Customer Retention Manager to own revenue retention for at-risk accounts and drive measurable impact across our customer base.

Responsibilities :

Own revenue retention for at-risk mid-market accounts and lead high-stakes retention conversations

Diagnose churn drivers, deploy save strategies, and negotiate retention offers beyond simple discounts

Operate autonomously within clear guardrails while escalating only major strategic accounts

Track key retention metrics including save rate, offer ROI, and churn patterns

Partner closely with Sales, Account Management, and Executive Leadership to align on retention strategy

Qualifications :

2+ years in retention, renewal, or save-desk roles within a SaaS or recurring revenue environment

Proven ability to manage churn-risk situations with calm and effective communication

Strong commercial acumen and negotiation experience owning retention outcomes

Resourceful problem solver who acts quickly and decisively under pressure

Bonus : experience developing retention frameworks or playbooks from the ground up

Interested in hearing more? Easy Apply now by clicking the Apply button.

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