Identity Security - Sr. Customer Success Manager - North Central

Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world's leading brands, Fortune 500 companies and government institutions. For more information, please visit www.saviynt.com

Overview

The Customer Success Manager (CSM) will manage customer loyalty and adoption of Saviynt's innovative products and services using customers' business objectives and priorities as the foundation of the work they perform. The CSM will drive value-based outcomes by providing customer categorization, oversight, adoption recommendations, opportunities for increased service, and metrics analysis. The CSM will perform routine health checks and coordinate remediation to keep customers on track toward their goals. Optimal performance of this role results in greater customer happiness, retention, and expansion of Saviynt's business, with customers eager to recommend Saviynt to others.

Note

Although this position is remote, for this role we prefer candidates who are geographically aligned with our customers in the region.

Responsibilities

• Serve as the primary point of contact for customers after implementation.
• Manage the subscription renewal pipeline and monitor customer health to proactively remove barriers to adoption and value.
• Collaborate with the Sales team to provide a strong customer-focused sales, orientation, and launch engagement process.
• Develop deep, trusting relationships with customer stakeholders to identify and pursue up-sell / cross-sell opportunities.
• Coordinate meetings between customers and Saviynt cross-functional teams to solve problems and advance adoption; ensure post-meeting follow-ups and action-item completion.
• Monitor product utilization trends and provide feedback to cross-functional teams to support continuous improvement and better align with use cases and identity strategies.
• Communicate with implementation partners to improve outcomes and relationships in the context of customer adoption.
• Plan education for customers on new features and releases.
• Act as the voice of the customer and collect feedback to drive continuous improvement across all areas including product.

Qualifications

Benefits

We are not accepting applications from candidates based outside the North Central US Region.

You may also be eligible to participate in a Saviynt discretionary bonus plan, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

If required for this role, you will :

Saviynt is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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