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Clinical Triage Specialist

Clinical Triage Specialist

Eye Health America, LLCFort Myers, FL, US
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Job Description

Job Description

Description :

Eye Health America is looking for a trained ophthalmic technician who would like to apply their clinical knowledge to help patients in a hybrid remote capacity. The ideal candidate has spent at least 2 years working with patients inside an eye care clinic and has strong conversational and problem-solving skills.

Job responsibilities :

  • Take inbound patient calls related to :

Prescription questions

  • Pre-surgical and post-surgical questions
  • Adverse events related to surgeries and prescriptions
  • Triaging emergent eye issues and scheduling urgent appointments
  • Place outbound calls related to :

    • Patient voicemails with clinical questions

  • Directives from in-clinic providers and staff on clinical communication to patients
  • Patient educational programs
  • Input and maintain accurate and up-to-date patient records, including demographic information
  • Serve as an advocate for patients, addressing their concerns and ensuring their needs are met
  • Maintain patient confidentiality in accordance with healthcare privacy laws (e.g.,HIPAA)

    • Benefits :

    As a team member at Eye Health America, you'll enjoy :

  • Medical, Dental, Vision, Short-term Disability, Long-term, Disability, Life Insurance, etc.
  • Matching 401(k)
  • Wellness Program
  • Paid Vacation & Holidays
  • Training / Advancement opportunities

    • Requirements :

  • COA certification required.
  • Phone triage experience preferred.
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    Triage Specialist • Fort Myers, FL, US

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