Quality Manager

Overview

Title of Supervisor : Vice President of Operations

As a rapidly growing global manufacturer of residential and commercial products, Greenworks is leading the charge toward a more powerful and sustainable future. With over 20 years of research and development, including over 1000 patents in outdoor power equipment, power tools, and lifestyle products, we're pushing the limits of what battery technology can do to improve the quality of work and life.

Position Summary :

The Quality Manager is responsible for developing and implementing quality standards and protocols to support rigorous quality assurance testing across manufacturing operations. As the company's design and production activities are primarily conducted internationally, this role requires consistent coordination and communication between global manufacturing teams and North American customers. The position works closely with Greenworks leadership and plant personnel to ensure alignment on business requirements, product quality expectations, and performance feedback.

Essential Duties and Responsibilities :

• Quality Oversight & Reporting
• Lead the development of reporting frameworks to track and analyze monthly product quality returns across multiple data sources, including customer returns, call center logs, online reviews, and trend analyses.
• Provide actionable insights to support continuous improvement and cross-functional alignment.
• Customer & Product Support
• Serve as a key point of contact for customer-facing quality matters, communicating product issues, improvement initiatives, and service-related incidents professionally and promptly.
• Collaborate with Product Management and Engineering teams to address customer concerns and implement corrective actions based on return data and field feedback.
• Product Integrity & Compliance
• Support the Product Integrity team by managing product liability cases, ensuring accurate tracking, documentation, and reporting.
• Oversee product recall and rework activities, ensuring timely execution, thorough documentation, and compliance with quality and regulatory standards.
• Oversee and ensure quality compliance of incoming freight through detailed inspection and verification processes.

Required Education and Experience :

Travel Requirements

Compensation and Benefits

Greenworks is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status, or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities.

Travel, Work Location and Scheduling

Travel may be required based on business needs, including occasional visits to domestic or international locations.

Compensation Details

Competitive annual base salary; benefits as described above.

Application Notes

We encourage candidates to submit their resume and cover letter via the official careers page. The following sections are typically part of the application process but will be streamlined for readability in this description.

Equal Employment Opportunity

Greenworks is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status, or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Greenworks's Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows :

A "disabled veteran" is one of the following : a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

A "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305

OMB Control Number 1250-0005

Expires 04 / 30 / 2026

PUBLIC BURDEN STATEMENT : According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

J-18808-Ljbffr