Mobile Notary Coordinator
Are you eager to unlock your ultimate career potential in a role focused on creating value for customers every day? ServiceLink, the unsurpassed leader in the mortgage industry, seeks an action-oriented individual with superior attention to detail and accuracy to fill the position of Mobile Notary Coordinator. The ideal candidate must possess excellent communication and problem-solving skills as well as a strong desire to provide customers with the highest level of satisfaction. If you thrive in a fast-paced environment and seek a career with a company committed to offering high quality learning initiatives and supporting employee goals, this is an exciting time to join and grow with ServiceLink.
This is an in-office position at our Itvine, CA office.
Applicants must be currently authorized to work in the United States on a full-time basis and must not require sponsorship for employment visa status now or in the future.
A DAY IN THE LIFE
In this role, you will
- Place welcome calls to consumers, on behalf of our clients, with the intention of scheduling mobile notary signing appointments
- Monitor voice mail and follow up on scheduling orders, as needed.
- Ensure company's 24-hour-turn-around time commitment to client(s) is met by monitoring and prioritizing work-in-progress reports
- Handle a large pipeline of scheduling orders.
- Perform quality control check on executed documents
- Shipping executed documents back to our clients
WHO YOU ARE
You possess
Exceptional customer service skillsA penchant for excellence. You will use your strong attention to detail to maintain our quality standards.The ability to multitask in a fast-paced environment, especially the ability to meet tight deadlines for our clients.Excellent verbal and written communication skills.Responsibilities
Enter scheduling appointments, as necessaryEnsure company's 24-hour-turn-around time commitment to client(s) is met by monitoring and prioritizing work-in-progress reportsConfirm signing appointment completion via phone and / or email with notaries and customers.Perform QC checks on executed documents being returned from borrowersShipping executed documents to client for countersignatureAdhere to all company policies and proceduresMeet minimum production goals and quality requirements as set by managementProficient in ServiceLink operating systems and internal search enginesPerform all other duties as assignedQualifications
High School diploma or equivalent required.Detail oriented, efficient and organized.Exceptional customer service and phone etiquette skills.