Application Specialist, Surface Drills

Sandvik Mining and Rock Solutions is looking for an

Application Specialist, Surface Drills

Sandvik Mining and Rock Solutions , the leading global supplier of equipment and tools, service and technical solutions for the Mining and Construction industries, currently has an opening for an Application Specialist, Surface Drills.

Key performance areas

The Application Specialist is responsible forapplication expertisein the Sales Area for Surface drilling. The role provides the link between the Business Line and sales team (or dealer) and their customers.

The role is application and product focused and concentrates on providing guidance and application expertise of Drill and Blast operations and our product portfolio for Surface drilling for the product range to all of our Mining and Construction customers in Sales Area USA, based on needs of the customers and our strategic direction for the Sales Area. Product specifications, selection and its application lie with this role as well as working together with our customer to make sure they are able tooptimize their fleet selection, utilization and implementation of the newest Sandvik technology available to maximize the value of our products to their operations.

Location – Flexible in geographic area, travel requirement approx. 50-65 % of work days

KEY RESPONSIBILITIES INCLUDE

Business Growth and Development

Provides sales support (may include providing leads, assisting on sales calls, making presentations, providing training, providing competitive intelligence, etc…) to Account Managers and Sales Representatives.

Creates business development plans and targets for the product range in collaboration with the Business Line Manager and the regional Sales Managers. This will include the introduction of new products into the market.

Conducts Drilling and operational studies, MWD-analysis, ensuring the added value of our technology is captured and presented in the right way.

Provides significant input into strategic plans for the continued expansion of the product line for all relevant stakeholders within the Sales Area.

Coordinates data from the market for analysis, research and design engineering for the successful development of new product offerings.

Participates in the team to develop and implement plans and actions in accordance with global and regional initiatives and guidelines

Financials

Basic knowledge of profit and loss statement and balance sheet items linked to operational understanding.

Customer Service

Provides training and education on the product range, assisting with the compilation of tender documentation, pricing strategies, and the supply of marketing material to support sales efforts.

Visits key customers in conjunction with the sales team to provide in depth product knowledge. This will include development of direct customer relationships with key clients and to help the aftermarket teams to troubleshoot technical problems.

Coordinates and reviews information, ensuring that product performance levels and specifications meet customer requirements.

Technical Expertise

Develops and organizes product and application training for sales and service personnel for the respective products.

Is the subject matter expert on the new technology features of the drills like GPS-navigation systems, data integration to customer’s platforms and performance / diagnostic data generated by the drills.

Stays current on industry developments, competitive offerings and issues affecting sales and customers.

Provides on-going regional feedback. This may include playing a proactive role in the International Offering Team that discusses the global customer needs of the future.

Assists factories with field-testing and trials of new products and updated components to ensure proper and safe operation

Monitor test results for new products to implement improvement of the product

Coordinate promotional and marketing material in conjunction with Marketing functions.

Safety and Environment

Complies with safety policies and applicable government, customer or industry regulations or requirements.

Identifies and reports any unsafe work habits.

Strives to find safer ways for customers to work with Sandvik’s products.

Personal Leadership

Ensures that all activities are carried out tin accordance with Company Values and current Company Policies and Procedures.

Takes Responsibility for personal development and enhancement of skills.

Proactively ensures community involvement within the area of responsibility.

Your profile

You possessas a minimum a Bachelor’s (or two year college diploma) in mining engineering or mechanical engineering along with 5 – 10 years of product application or industry experience.

Competencies Required :

Strong customer service focus

Ability to work in a team environment

High level of computer literacy and proficiency in Microsoft Office tools

High level of professionalism, honesty and integrity

Detail orientation

Flexible, self-motivated and drive to achieve customer satisfaction goals and targets

Strong investigation and diagnostic skills

Ability to assess and manage business risk

Highly developed interpersonal skills

Excellent written and verbal communication skills

Excellent listening skills

Ability to interact with various levels from top management to equipment operators and maintenance personnel

Benefits

Sandvik offers a comprehensive total compensation package including a competitive package of health, dental and disability insurance, and a 401(k) retirement savings plan. In addition, we provide opportunities for professional competence development and training, as well as opportunities for career advancement.