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Senior Manager, Field Service & Planning

Senior Manager, Field Service & Planning

FuelCell EnergyTorrington, CT, United States
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Senior Manager, Field Service & Planning

Location :

Torrington, CT, US, 06790

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Date : Sep 11, 2025

Job Summary

We are seeking a highly motivated and experienced Senior Manager to lead our Field Service and Planning team within our Generation & Service department to support our operating fuel cell power plants. The ideal candidate will have a strong background in fuel cell O&M practices, excellent leadership skills, and a proven track record in managing field service operations and strategic planning.

Key Responsibilities

  • Oversee and manage the field service operations in NAM, ensuring timely and efficient maintenance and repair of fielded assets.
  • Develop and implement strategic plans to optimize field service processes and improve overall performance and reduce costs.
  • Lead a team of field service technicians, providing guidance, training, and support to ensure high-quality service delivery.
  • Provide leadership, coaching and supervision to the scheduler / planner team.
  • Review / approve and communicate maintenance schedules created by scheduler / planner for field service technician team and vendors.
  • Oversee the organization and handling of a variety of logistics issues in a service environment such as vetting contractors, requesting quotes, parts shipments and initiating purchase orders.
  • Work very closely with Supply Chain and Procurement to manage the Service inventory including critical spare parts and overall inventory management to deliver the targets.
  • Establishes fleet management plans for ECO implementation.
  • Provides budgeting information for all planned maintenance and fleet improvements into the yearly financial budgeting process.
  • Collaborate with other departments to ensure seamless integration of field service activities with overall company objectives.
  • Ensure maintenance activities are completed on time and within budget through leadership of planning personnel.
  • Work cross functionally with Supply Chain and Procurement to ensure all parts and resources are available when needed.
  • Establish budgets and manage resources effectively to achieve operational goals & efficiency.
  • Ensure compliance with industry standards, regulations, and safety protocols.
  • Foster a culture of continuous improvement and innovation within the field service team.
  • Drive a culture of accountability and collaboration within the department and with cross-functional groups.
  • Qualifications

  • Bachelor's degree in engineering or related experience.
  • Minimum of 8 years of experience in field service management within the energy sector.
  • Provides budgeting information for all planned maintenance and fleet improvements into the yearly financial budgeting process.
  • Strong leadership and team management skills.
  • Excellent problem-solving and decision-making abilities.
  • Proficiency in project management and strategic planning.
  • Knowledge of industry standards, regulations, and safety protocols.
  • Excellent communication and interpersonal skills.
  • Preferred Skills

  • Experience with fuel cell technology preferred.
  • Familiarity with field service management software and tools.
  • Ability to work in a fast-paced and dynamic environment.
  • Strong analytical and organizational skills.
  • Nearest Major Market : Torrington

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    Manager Field Service • Torrington, CT, United States

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