Host / Hostess

The host / hostess is responsible for ensuring a positive guest experience by greeting customers, managing reservations, and guiding them to their tables. They also handle phone inquiries, provide wait time estimates, and answer basic questions.

Key responsibilities of a host include :

• Greeting customers : Providing a warm and welcoming greeting as guests arrive.
• Managing reservations : Ensuring reservations are accurately recorded and managed.
• Providing wait time estimates : Accurately informing guests of potential wait times.
• Guiding guests to tables : Escorting guests to their assigned tables.
• Answering basic questions : Addressing inquiries about the restaurant, menu, and other relevant information.
• Handling phone inquiries : Answering phone calls and taking reservations.
• Taking to-go orders : If applicable, assisting with placing and managing to-go orders.
• Maintaining a clean and organized host station / entryway : Ensuring the host station is tidy and functional.

About KMG Hotels :

KMG HOTELS was founded in 2000 and owned by Jay Koshiya and Sanjay Koshiya. Jay Koshiya is the current Chief Executive Officer, & President. Mr. Sanjay Koshiya is current Vice President & Chief Operating Officer of the company. Today, KMG owns and operates twenty one hotels, representing various franchises like Marriott, Hilton, Inter Continental Hotels Group & Choice Hotels International. KMG has opened six Marriott Premium select service hotels in the last eighteen months and has a number of exciting development projects in the pipeline. KMG Hotels is a company committed to growth by exceeding the expectations of our associates, guests and partners. We strive to create an environment where all associates are valued and respected, and where doing it the “right way” takes precedence over doing it the “easy way.” We aspire to be the industry leader in proactively setting standards of excellence in acquisitions, development, ownership and management. Our growth is built on honest business practices, a strong commitment to our associates, progressive sales practices and a dedication to providing well maintained hotels. Hard work, commitment and the spiritual strength of the KMG family have been the building blocks of the KMG Hotels brand. As a premier lodging company that now employs over 800 plus associates, KMG Hotels provides increasing financial strength and stability to our stakeholders—namely our guests, associates and owners.