Vice President, Account Management

Avalon Administrative Services LLC CareersTampa, Florida, US

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About Avalon Healthcare Solutions :

Avalon Healthcare Solutions is the world's first and only Lab Insights company, bringing together our proven Lab Benefit Management solutions, lab science expertise, digitized lab values, and proprietary analytics to help healthcare insurers proactively inform appropriate care, reduce costs, and improve clinical outcomes. Working with health plans nationwide, the company covers over 44+ million lives and delivers 10-20% proven outpatient lab benefit savings. Avalon is pioneering a new era of value-driven care with its Lab Insights Program that captures, digitizes, and analyzes lab results in real-time to provide actionable insights for earlier disease detection, ensuring appropriate treatment protocols and driving down overall costs.

Avalon is a portfolio company of Francisco Partners, a global private equity firm that specializes in investments in technology and technology-enabled service companies. Avalon is a high growth company where every associate has an opportunity to make a difference.

Avalon has years of expertise in managing lab benefits and now is leveraging digitized lab results to drive quality clinical outcomes and proven savings. When you look at how we bring this to life, we offer Lab Insights solutions that work together to arm you with critical lab-driven insights to accelerate your value-driven care success. This is the first-of-its-kind suite of solutions to help you achieve the Triple Aim of improving the patient experience of care, improving the health of populations, and reducing the per-member cost of healthcare.

You will be part of a team that shapes a new market and business. Most importantly, you will help Avalon to achieve its mission and improve clinical outcomes and health care affordability for the people we serve.

For more information about Avalon, please visit www.avalonhcs.com .

About Vice President, Account Management position :

The Vice President, Account Management is responsible for overall client satisfaction, retention, and growth within an assigned book of business. This role is accountable for developing and cultivating long-term relationships with key client stakeholders and executive leaders, while monitoring program service delivery for clients and working cross-functionally within Avalon. The Vice President, Account Management is responsible for driving contract renewals, service expansion, and executing on strategic growth opportunities within the current clients. This position also drives client strategy and growth to Avalon. This role reports to the Executive Vice President, Account Management

This position is eligible for remote work, but regular business travel will be required, including Avalon's corporate office located in Tampa, Florida.

Vice President, Account Management – Essential Functions and Responsibilities :

Build strong partnerships and rapport with all levels of the clients’ organization; represent the voice of the customer
Understand client’s competitive environment and challenges
Consult with clients to understand business priorities for expansion and innovation
Develop and lead the execution of cross-functional client strategic plans, including the development of effective value propositions to increase volume and profitability from Avalon network providers
Work collaboratively with clients and internal partners to translate requests into actionable strategies and tactics to improve performance and deliver value
Manage client contracts, facilitate deliverables, and drive initiatives
Understands complex client financial arrangements and strategies
Drives contract renewals including amendment execution
Proactively review performance metrics to promote client satisfaction and work to anticipate needs and exceed client’s expectations
Works directly with the client to understand, represent, and drive client operational requirements throughout the organization
Manages the execution of standard client requirements
Responsible to ensure communication of the root cause and resolution path for operational issues that impact the assigned client
Maintains appropriate documentation regarding change orders, operational issues, and problem resolution

Vice President, Account Management – Minimum Qualifications :

15+ years’ experience in healthcare account management and / or selling into payers

Bachelor’s degree or significant and relevant direct work experience in lieu of degree

Willingness and ability to travel up to 30% of the week to client sites and providers, as needed

Strong analytical skills and proven ability to problem solve

Proven experience in selling service expansion opportunities

Ability to work cross-functionally to proactively communicate and to resolve issues with the appropriate sense of urgency

Proven success in matrix environment

Strong verbal and written communication skills

Ability to interact effectively with counterparts at their assigned clients

Knowledge of the healthcare industry, payers, and regulations

Vice President, Account Management – Preferred Qualifications :

Experience in a start-up or early-stage company helpful

Knowledge of reference laboratory business, esoteric tests and processes strongly desired

Experience working with Medicare and Medicaid programs

Master’s degree in Business, Marketing, or Healthcare Administration

PM18

PI54c83e78bd39-37344-38805061

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Vice President Account Management • Tampa, Florida, US