Medical Support Assistant

Medical Support Assistant

This position is located in Specialty Care at the Chalmers P. Wylie VA Medical Center. Duty Location is in Columbus, OH. The Medical Support Assistant is responsible for performing a variety of technical support duties that facilitate the work of physicians, physician assistants, nurses, nursing assistants, and other members of the medical facility who provide direct patient care.

Responsibilities include answering phones, greeting patients, relaying messages to appropriate staff inside or outside of the unit, scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. Assignments include scheduling, canceling, rescheduling patient appointments and / or consults; entering no-show information; monitoring appointment requests from multiple electronic sources; participating in huddles with other MSAs and / or clinic staff to determine the daily needs of the clinic, monitoring both inpatient and outpatient appointments in areas of responsibility; verifying and updating demographics and insurance information when patients check-in for appointments. Coordinates administrative functions relating to emergency and nonemergency transfers to other VA facilities or private hospitals and determines appointment type based on the patient's eligibility status. Advises clinical staff on current administrative processes.

Work Schedule : Monday-Friday 8 : 00am-4 : 30pm or 8 : 30am-5 : 00pm.

Pay : Competitive salary and regular salary increases. Paid Time Off : 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Parental Leave : After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy : After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66. Retirement : Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance : Federal health / vision / dental / term life / long-term care.

Requirements include being a U.S. Citizen and proficient in written and spoken English. Subject to background / security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements. Must pass pre-employment physical evaluation. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the "Required Documents" section.

Qualifications include United States Citizenship, English Language Proficiency, Experience / Education, and Demonstrated Knowledge, Skills, and Abilities.