GTD-5 Telecom Engineer - Remote
CollaberaIndianapolis, IN, United Statesjob_description.job_card.variable_days_ago
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job_description.job_card.job_descriptionTroubleshoot GTD-5 switch issues and resolve hardware faults Answer and resolve customer calls related to circuit packs and alarms Walk customers through changing circuit packs, down to the slot / shelf level Handle escalations and analyze trouble tickets in Jira Provide translations and call processing support Mentor junior team members when needed Maintain proper ticket documentation and updates Be available for on-call rotations every 3rd week 5-10 years of GTD-5 switch troubleshooting experience 5+ years overall telephony troubleshooting experience Strong hardware troubleshooting and fault isolation skills (Tier 3 level) Call Processing and Translations experience (GTD-5 environment) Familiarity with central office procedures and policies Jira (ticketing) experience Ability to guide customers step by step on changing circuit packs Strong customer service orientation; able to work directly with clients and vendors Able to work a 7x24 rotating schedule, including on-call every third week GTD-5 debugging, translations, and troubleshooting Hardware troubleshooting (circuit packs, shelves, slots) Proficiency in Windows-based tools (Outlook, Word, Excel, Visio, etc.) GTD-5 Troubleshooting Technical Support Recruiter Email Phone Srujan Sahu srujan.sahu@collabera.com
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GTD-5 Telecom Engineer - Remote
Remote : Indianapolis, Indiana, US
Salary Range : 80000.00 - 95000.00 | Per Annum
Job Code : 364954
End Date : 2025-10-24
Days Left : 21 days, 3 hours left
Apply
Position : GTD-5 Telecom Engineer
Industry : Telecommunications
Type : Full-Time
Location : Fully Remote
Day to day :
Must haves :
Salary and Compensation :
The base annual salary for this position is between $80,000 - $95,000 per year. Factors which may affect pay within this range may include geography / market, skills, education, experience, and other qualifications of the successful candidate.
Benefits :
The Company offers the following benefits for this position, subject to applicable eligibility requirements : medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking / public transportation, (paid time, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable).
Job Requirement
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Telecom Engineer • Indianapolis, IN, United States
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