Sr. Reliability / DevOps Engineer

Responsibilities

• Ensure operational excellence. Independently drive the triaging and service restoration of all high-impact incidents to minimize the mean time to service restoration and impact the business. Demonstrate end-to-end ownership.
• Partner with infrastructure teams to design and implement intelligent incident routing, enhanced monitoring / alerting capabilities and automated service restoration processes. Take proactive measures to prevent high impactful incidents.
• Achieve and maintain the continuity of Hartford and third-party assets that support a business function. Accountable for keeping the IT application and infrastructure metadata repositories current.
• System Thinking, end-to-end and broad understanding of enterprise architectures and distributed systems.
• Highly collaborative, partners with peers, stakeholders with a passion about delighting customers.
• Hands on experience with Performance and Observability tools such as Splunk ITSI (IT Service Intelligence), Dynatrace, Splunk, CloudWatch, CloudTrail, and related tools.
• Strong solution architecture orientation to enable expedient troubleshooting, issue-resolution and root-cause removal in a hybrid cloud environment.
• Experience with continuous integration and DevOps methodologies, preferred tools such as GitHub, Jenkins, Nexus, Rally, SonarQube, Akamai etc.
• Keeps abreast with new market technologies and adept at learning and adopting new models. Promotes and applies continuous learning.
• Knowledge of complex traditional and modern enterprise architectures and systems. Strong hybrid cloud experience (private and public) across various service delivery models – SRE, IaaS, PaaS, SaaS.
• Effective communication (verbally and written) / collaboration / negotiation skill, working in a diverse team cross business unit