Senior Manager, Customer Success
VirtualVocationsRockford, Illinois, United Statesjob_description.job_card.30_days_ago
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job_description.job_card.job_description
A company is looking for a Senior Manager, Mid-Market Customer Success.
Key Responsibilities
Hire, coach, and develop a high-performing Mid-Market Customer Success team
Lead a team of 6-8 CSMs to deliver exceptional customer value and drive account growth
Own team metrics related to renewal success, account growth, and business value delivery
Required Qualifications
2+ years of experience in building and managing high-performing CSM teams in B2B SaaS
6+ years of experience in a customer success role
Proven ability to lead customer-facing teams and manage renewals and revenue targets
High business acumen with experience in aligning with customer executives
Experience in a fast-paced, high-growth environment with a collaborative mindset
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Customer Manager • Rockford, Illinois, United States
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