Tier 2 Application Support Engineer
VPLColumbus, OH, United Statesjob_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionPostgreSQL database availability and performance Desktop UI issues on pharmacy shipping workstations Investigate and resolve integration issues with : Pharmacy dispensing system APIs Use log files, remote access tools, and diagnostic utilities to analyze and resolve issues Communicate complex technical concepts clearly and professionally to pharmacy users and customer IT teams Collaborate with Engineering, DevOps, and Customer Care to ensure timely and complete resolutions Document solutions and create knowledge base articles for internal and customer use Research recurring issues and suggest improvements to product and support processes Provide feedback to improve the overall customer support experience Maintain high standards of written and verbal communication in all interactions Engage effectively with both internal stakeholders and external partners to drive outcomes 2+ years' experience in a customer-focused environment, preferably in a Tier 2 support or application support engineering role Strong troubleshooting experience with : PostgreSQL or other relational databases Windows desktop applications Experience supporting or deploying software in a remote / field installation environment Familiarity with shipping or logistics integrations (e.g., FedEx, UPS, USPS) Strong ability to analyze logs and debug multi-component systems Experience using CRM / helpdesk systems (e.g., Zendesk, Salesforce) Proficiency with Microsoft Office Positive and enthusiastic attitude with a businesslike and professional communication style Demonstrated ability to research, document, and resolve customer inquiries effectively Experience working with SaaS applications Background in technical sales engineering, implementation, or technical support.
Who We Are
At VPL, we deliver visibility and resiliency to clinical supply chains.
Our Smart Supply Chain Platform improves procurement-through-fulfillment processes, reducing costs, increasing transparency, and enhancing operational efficiency across healthcare systems.
Trusted by over 700 hospitals and 6,000+ suppliers, with a 97% customer retention rate, we serve IDNs, outpatient centers, pharmacies, and critical access providers with savings, insights, and peace of mind.
Who We're Looking For
We are seeking a Tier 2 Application Support Engineer to support our hybrid SaaS / on-premise pharmacy shipping solution. This role is ideal for someone who enjoys solving complex technical issues, working with integrated systems, and communicating clearly with customers.
The platform includes a remotely installed Windows Server application, PostgreSQL database, and a desktop UI on shipping workstations. It integrates with carriers, couriers, and pharmacy dispensing systems.
What You'll Do
- Respond to and resolve escalated technical issues from Tier 1 support
- Troubleshoot software deployed on remote pharmacy infrastructure, including :
Windows Services and background jobs
Shipping carrier and courier APIs
What You'll Bring
Windows Server (services, logs, Event Viewer)
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Application Support Engineer • Columbus, OH, United States
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