Hosts

Job Description

Job Description

Description :

Parma Tavern in Buford is Looking for Hosts!

We offer an eclectic mix of Italian-inspired pub grub featuring stone oven pizzas cooked in our 600-degree brick oven, fresh pasta with made-from-scratch sauces, house-grind burgers, and small plates perfect for sharing. Our commitment to excellent customer service is what motivates us, and we are dedicated to seeking outstanding team members who share our passion for serving guests and preparing high-quality food and beverages. If you love great food too and can provide our guests with world-class service in a “no attitude” atmosphere, we’d love for you to join our team!

You have heard businesses tell you how much their team operates and feels like a family, but Parma truly does. We have had many of the same employees for the better part of the last ten years. We work hard, we’re there for one another, and we take care of our guests. We strive every day to provide a fun and safe atmosphere and deliver a phenomenal dining experience for all who walk through our doors.

The ideal candidate is someone who is a hard worker, a self-starter, maintains a strong work ethic, and possesses the intangibles we are looking for - helpful, kind, fun to be around, and guest-obsessed. The Host is the first and last impression of the restaurant. We work hard, we’re there for one another, and we take care of our guests. We strive every day to provide a fun and safe atmosphere and deliver a phenomenal dining experience for all who walk through our doors. In the simplest of terms, if you’re looking for a great place to work with a great clientele, a high level of consistency, and the support of your peers and management, this is the opportunity for you.

Rate of Pay : $12 per hour

Job Responsibilities (include but not limited to) :

• Follow the Steps of Service and Host with Mostess Guidelines.
• Greet incoming and departing guests warmly with a genuine smile and eye contact
• Be able to carry on natural conversation with Guests without sounding scripted or intrusive.
• Thank the guests when leaving and invite them to come back to see us soon.
• Understand and operate the wait systems and inform Guests of their wait time.
• Monitor the waiting list, alert guests when tables are ready, then show them to their table
• Use visual cues to seat guests in either the bar or dining area, depending on their preference, and escort them to the assigned dining area; present menus; and announce the server / bartender's name.
• Inform the Guest of current specials / promotions and who will be serving = smooth handoff
• Answer incoming calls to the restaurant and provide appropriate service. May also need to fill to-go orders when needed.
• Tend to special guests' needs and requests
• Care for our guests by refilling beverages and performing light housekeeping duties such as cleaning glasses and menus, and ensure restrooms are clean, stocked, and orderly.
• Protect establishment and patrons by adhering to sanitation, safety, and alcohol awareness policies
• Help dining room staff by setting and clearing tables, and replenishing beverages when requested.
• Assist with guiding guests to-go pick-up areas.
• Perform side duties and daily and weekly cleaning tasks as directed by management
• Adhere to grooming and appearance standards consistently = dress code followed
• Promptly address customer service issues and refer to management when necessary

Requirements :