Fulfillment Center Team Lead- ICQA (Bethlehem)

ICQA Lead

The ICQA Lead assists the Area Manager with coordinating activities for associates in our IC processes. You will pull reports to monitor performance and may provide coaching to improve problem solving, quality, and reporting. You will work on-site in Bethlehem and the schedule will be Wednesday-Saturday on nights (BH nights).

QVC empowers shoppers with knowledge and shares insights in a lively and engaging way. We offer an ever-changing collection of familiar brands and fresh new products from home and fashion to beauty, electronics and jewelry and we connect shoppers to interesting personalities, engaging stories and award-winning customer service. QVC reaches more than 200 million homes worldwide via its 13 broadcast networks and reaches millions more via multiple streaming services, websites, mobile apps and social pages.

Your Impact

• Assist Area Manager with setting up daily / weekly work assignments for Associates
• Make recommendations to improve IC processes.
• Reassign staff
• Provide feedback through side-by-side coaching and on-the-job training
• Provide information about associate performance and concerns to Area Manager for appropriate evaluation and action.
• Communicate with other Leads to provide a team environment
• Maintain safety standards throughout the day
• Identify critical IC issues and report them to the proper partners.
• Addresses human resources issues, such as attendance; identify behaviors and actions that require disciplinary action and consults Management and HR for guidance.

What You Bring

If you enjoy being a part of a team, creating experiences and delighting customers, you'll love it here. If you're excited about retail, media, social, live streaming, technology, customer service, design and more, you'll find amazing projects to work on. If you want to grow professionally and learn every day, you'll thrive with us. If you appreciate a company committed to inclusion and belonging for all, you'll be amazed at what's available for our team members. We offer a comprehensive Total Rewards package including competitive compensation, health care benefits starting on day 1, 401(k), paid time off, tuition reimbursement, employee assistance program, parental leave, paid volunteer hours, company discounts and much more. Best of all, working with QVC Group means friendly teams, ambitious projects and fast-moving careers!

For QVC Group, our commitment to inclusion and belonging for all is deeply rooted in Our Principles. They call on us to Drive Progress, Act With Empathy, Be Brave, Embrace the Future, and Do What's Right so that everyone can thrive. We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations / support throughout, please contact us at workwithus@qvcgrp.com for assistance.

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