Front Desk Receptionist (Healthcare)

Job Description :

The Front Desk Receptionist is responsible for greeting patients and answering telephone calls for the facility. This role will also provide office support for the front office area.

Fully onsite in Fountain Valley.

M-F from 8am - 5pm

Pay range is 20-23 / hr.

Responsibilities

• Greet and direct patients and visitors
• Gate Keeping
• Patient registration / check-out
• Collect co-payments and deductibles. Reconcile daily cash report
• Schedule and update patient appointments, blood transfusions, and diagnostic tests in accordance with established protocol
• Answer telephone and respond to inquiries, direct caller to appropriate personnel or initiate a triage message for response by medical personnel. Record accurate and complete messages when necessary
• Maintain supplies and cleanliness of the front office
• Ensure maintenance of patient confidentiality
• Demonstrate exceptional customer service skills in the performance of work assignments and duties
• Accurately document in the EMR system
• Training new hires on the process and procedures of the practice
• Maintain accurate records for all appointments scheduled for providers
• Sorts incoming mail
• Verifies patient's insurance information and updates billing staff if any changes

Key Competencies

Qualifications