Membership Associate

Membership Associate

The Membership Associate processes and maintains documentation related to MSO participation and health plan enrollment. Inputs and updates client data in the customer relationship management software. Maintains accuracy of membership roster for select physician organizations. Independently administers several assigned responsibilities, ensuring excellent customer service for both internal and external clients.

Primary Duties :

• Participate in daily activities of the membership process for clients & providers.
• Compiles and maintains current and accurate data for all providers in databases and online systems.
• Must have ability to audit data and make changes as appropriate with proper documentation.
• Monitors practice and physician applications and follows-up as needed. Communicate excessive timeframes for outstanding applications to the appropriate people.
• Ensure that provider terminations are processed accurately and in a timely manner.
• Collaborates with the practice coaches as needed to obtain accurate data for enrollment.
• Communicates with practices on a regular basis for physician updates, information requests, etc.
• Maintains confidentiality of sensitive physician information or membership documentation.
• Collaborates with MSO Operations Manager and Operations Consultant to reconcile physician lists and administrative payments.
• Work with membership team and MSO Operations Manager to optimize processes.
• Attends meetings as required.
• Performs other duties as assigned. Must be flexible in order to meet dynamic business needs.

Minimum Qualifications :

Preferred KSA's :

Aledade, a public benefit corporation, exists to empower the most transformational part of our health care landscape - independent primary care. We were founded in 2014, and since then, we've become the largest network of independent primary care in the country - helping practices, health centers and clinics deliver better care to their patients and thrive in value-based care. Additionally, by creating value-based contracts across a wide variety of health plans, we aim to flip the script on the traditional fee-for-service model. Our work strengthens continuity of care, aligns incentives and ensures primary care physicians are paid for what they do best - keeping patients healthy. If you want to help create a health care system that is good for patients, good for practices and good for society - and if you're eager to join a collaborative, inclusive and remote-first culture - you've come to the right place.

At Aledade, you will be part of a creative culture that is driven by a passion for tackling complex issues with respect, open-mindedness and a desire to learn. You will collaborate with team members who bring a wide range of experiences, interests, backgrounds, beliefs and achievements to their work - and who are all united by a shared passion for public health and a commitment to the Aledade mission.

In addition to time off to support work-life balance and enjoyment, we offer the following comprehensive benefits package designed for the overall well-being of our team members :

Aledade is committed to creating a diverse environment and is proud to be an equal opportunity employer. Employment policies and decisions at Aledade are based on merit, qualifications, performance and business needs. All qualified candidates will receive consideration for employment without regard to age, race, color, national origin, gender, gender identity or expression, religion, physical or mental disability, medical condition, legally protected genetic information, marital status, veteran status, or sexual orientation.