Senior Site Reliability Engineer

Overview

Join to apply for the Senior Site Reliability Engineer role at McAfee

This is a Hybrid position located in Frisco, TX. You will be onsite on an as-needed basis, typically 1 to 6 times a month. We are only considering candidates within a commutable distance to one of the two locations and are not offering relocation assistance at this time.

About The Role

• As the SRE engineer, you will be accountable and responsible to maintain the appropriate service levels (availability, latency, and reliability) to serve our customers' needs, and reduce the friction for managing change. Your responsibilities include engaging with DevOps, Engineering & other teams to understand and support the business needs and initiatives.
• Every SRE is responsible for the availability, scalability, security, performance, cost, and compliance requirements of our services.
• You will ensure applications onboarded to SRE are instrumented for full-stack observability and continuous testing, introduce continuous improvement, integrate into IT Service Operations, and share support responsibilities for critical customer journeys, business flows, and applications.
• Responsible for proactive monitoring of mission critical production environments and respond quickly to breaches in trends or issues.
• Troubleshoot, debug, and escalate issues with proper analysis to concerned teams to ensure maximum availability.
• Troubleshoot problems in real-time, interacting with DevOps / Engineering and internal support representatives to deliver maximum customer satisfaction.
• Detect and triage all operational incidents and requests.
• Work to reduce Mean Time to Restore (MTTR) and improve Mean Time To Detect (MTTD).
• Own availability and performance of mission critical services. Automate to prevent problem recurrence, and respond to non-exceptional service conditions.
• Help maintain and improve service operations by following established processes and procedures and periodically update SOPs and documents in Confluence.
• Create and manage day-to-day processes including Change Management, Incident Management, and Problem Management.
• Support automation initiatives to enhance MTTR and MTTD.
• Help track KPIs to support operational performance and service reliability.
• Participate in incident retrospectives and assist in managing the incident lifecycle.
• Plan and deploy patches and product enhancements to our environments.
• Engage in readiness reviews before changes or deployments into production environments.
• Support product engineering teams on SRE-related activities to establish optimal SLAs for predefined activities and provide a high-quality customer experience.
• Provide detailed summaries of high-priority issues to stakeholders ensuring data quality.
• Participate early in the SDLC to ensure reliability is built in from the beginning and create plans for successful implementations / launches and smooth transition into the SRE team.
• Create accurate root cause analyses of production issues and help provide long-term solutions.
• Continually evaluate and adopt the latest industry technologies to optimize costs and streamline processes.
• Communicate effectively and present team progress to leadership. Lead by example technically and establish credibility with quality execution. Mentor and coach other SRE team members.

About You

99.95% SLA) on Cloud.

Company Overview

McAfee is a leader in personal security for consumers. Focused on protecting people, not just devices, McAfee consumer solutions adapt to users' needs in an always online world, empowering them to live securely through integrated, intuitive solutions that protects their families and communities with the right security at the right moment.

Company Benefits And Perks

We work hard to embrace diversity and inclusion and encourage everyone at McAfee to bring their authentic selves to work every day. We're proud to be Great Place to Work Certified in 10 countries, a reflection of the supportive, empowering environment we've built where people feel seen, valued, and energized to reach their full potential and thrive. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

We're serious about our commitment to diversity, which is why McAfee prohibits discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

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