Regional Operations Manager

Regional Operations Manager

If you have compassion and the passion for helping others, then we want you to join our growing team! Quipt Home Medical is a rapidly growing leader in the provision of clinical respiratory equipment and service in the durable medical equipment industry undergoing a fast expansion to the Northeast.

We are seeking a dedicated Regional Operations Manager to lead our Northeast Operations. In this position you will be responsible for the development and growth of our sales and operation team. This includes day-to-day management of the company operations and branch managers. This person will exercise management principles to ensure profitability, control assets and communicate company philosophy and objectives to the staff and community.

Essential Duties and Responsibilities :

• Accountable for the financial and operational performance of the location
• Develop and implement business plans for your Area including sales growth and expansion.
• Work in conjunction with the Sales Team to achieve KPI growth and targets.
• Adheres to and implements all company policies and procedures, including but not limited to Clinical Programs
• Assures competencies are completed prior to staff doing tasks independently where required per policy
• Communicates company policies and announcements on a timely basis to location employees
• Develops a customer service team including, but not limited to customer service representatives, patient service technicians, respiratory clinicians, and other staff whose goal is to enhance customer service
• Develops and maintains working knowledge of current Medicare, Medicaid, insurance regulations, and JCAHO guidelines
• Develops and maintains working knowledge of current products and services offered by the company and all applicable governmental regulations
• Ensures that all employees are building relationships with patients and referral sources
• Interviews and hires staff as needed as approved by senior management with emphasis on recruiting best-qualified candidates
• Keeps supervisors abreast of important location issues or concerns
• Maintains a high level of satisfaction with patients, referral sources, and location employees
• Maintains a professional and clean working environment
• Maintains and updates all manuals necessary for company operations and establishes processes to evaluate location's compliance with applicable policies and procedures
• Makes sure location personnel receives and completes necessary training to perform assigned duties
• Manages inventory to ensure levels are met and company assets are monitored and controlled
• Monitors and acts on the company's growth plan in order to achieve or exceed the location's budgeted goals
• Takes appropriate action to ensure that the location complies with applicable laws and regulations
• Works with clinical staff to develop and maintain clinical programs
• Works with sales representatives to develop and maintain key referral sources
• Performs other duties as assigned

Supervisory Responsibilities :

Requirements :

Employment is contingent on :

Education and / or Experience :

Skills, Knowledge and Abilities :

Physical Demands :

Work Environment :