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Team Member Front of House Night Shift - Part-time

Team Member Front of House Night Shift - Part-time

Chick-fil-A ReisterstownReisterstown, MD, US
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Job Description

Job Description

Work with the Leadership Team in pursuit of excellence in Front of House (FOH) Operations (to include Drive Thru). Specifically this role is to serve as a leader, mentor, and ambassador for the FOH Team ensuring that Chick-fil-A Reisterstown is successful in the following areas :

  • Front of House Operations to include drive thru operations
  • Leadership and Personal Development of Front of House Team
  • Vision and Service Model compliance throughout all areas of oversight

General Responsibilities :

  • Develop a restaurant culture that encourages the following : A culture of food safety, product knowledge, leadership, stewardship, hospitality, generosity, and excitement. Incorporate this into training, ongoing development, communications, and everyday culture
  • Maintain vision alignment with the Operator and the Leadership Team
  • Ensure stewardship systems are taking place throughout the restaurant
  • Develop leaders in such a way that they are operating as a motivated, high performance team that embodies the vision of Chick-fil-A Reisterstown
  • Create a center of excellence for area of responsibility by creating, leading, and implementing systems that will be the standard for innovation, which will produce a high performance team for Chick-fil-A Reisterstown
  • Oversee speed of service, hospitality, and completion of goals within FOH
  • Follow all Chick-fil-A Reisterstown standards and procedures - Ensure and coach Team Members / Leaders to consistently follow all Chick-fil-A Reisterstown processes and procedures
  • Work with the Operator and Leadership Team during hiring process, completing resume screening, interviews, and reference checks as necessary
  • Create, maintain, and approve all schedule and shift changes among FOH Team Members - Ensure that leaders are finding appropriate coverage for call-offs and no shows
  • Perform discipline for actions that do not meet Chick-fil-A Reisterstown standards and execute discipline documentation for all team members who fail to meet expectations
  • Drive sales growth mentality and encourage creativity and innovation throughout the business

    • Skills :

  • Strategic thinker, Goal-oriented, Tech-savvy
  • Great communicator both in handling difficult situations and a diverse team
  • Mature, dependable and results-oriented
  • Ability to work in a team environment
  • Very detailed oriented & keenly observant
  • Professional marketing or communications experience
  • Maintains a number of business and professional community contacts
  • Self-starter, creative and flexible
  • Good business sense, achiever
  • Strong project / time management skills
  • Proven history of consistently performing at a high level
  • Unquestionable integrity that will represent the Chick-fil-A Brand well
  • Passionate about building relationships with customers and Team Members
  • Servant spirit with strong sense of stewardship

    • Specific Experience :

  • Required : High School Diploma or equivalent
  • Required : Strong analytical and problem solving skills

    • Preferred qualifications :

  • Experience as a leader within food service operations
  • Years of Experience : 2
  • This person must be skilled in time management
  • This person must be self-directed and highly organized
  • This person must master all knowledge and skills of every position in the Restaurant
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    Front Of House Team Member • Reisterstown, MD, US

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