Representative - Patient Financial Services I

Complexity of Work : Requires excellent communication skills, critical thinking skills, decisive judgment, and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action. Ability to work and build relationships collaboratively. Required Work Experience : No experience required. One (1) year of related hospital, medical office, or customer service experience preferred. Other Information : In Memorial Physician Group (specialty practices), additional responsibilities include : (1) obtain specialty authorizations (2) authorization denial and peer to peer process (3) patient care navigation ex : surgical and procedural coordination and scheduling for patient specific populations (4) handle all incoming calls and physician and hospital back line (5) obtain and confirm referralsIn the Hospital, additional responsibilities include : (1) Upon validation of patient identity, place identification band on patient (2) obtain signatures for hospital specific regulatory forms not required in an ambulatory or office setting (3) obtain authorizations for walk–in appointments (4) determine when financial assistance is needed.In Memorial Primary Care, additional responsibilities include : (1) MIH–MPC program patient referral, payment collection and eligibility scheduling (2) process referral work–ques and same day access requests (3) work with Patient Access Center on real time patient requests (4) address prescription refill requests, patient advice requests through MyChart, and provider scheduling template.