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Territory Support Representative -US & Canada West

Territory Support Representative -US & Canada West

Continental Aerospace TechnologiesMobile, AL, US
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Territory Support Representative - US & Canada West

Job Category : Mobile Exempt

Requisition Number : PRODU001404

  • Posted : October 3, 2024
  • Full-Time
  • Hybrid

Locations

Showing 1 location

Responsible for outside sales and customer support activities and promotion of Continental Aerospace Technologies product lines within a specified territory. Primary focus is on revenue generation, business growth, and customer satisfaction, by engaging with customers and effectively managing the relationships and performance of distribution and support partners in the assigned region. Also responsible for promoting and conducting Continental Factory Training, warranty disposition activities, engaging with customers to provide on-site and remote technical support, as well as supporting clinics and seminars in assigned territory.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Actively manage customers, distribution and service partners to maximize customer support and sales growth.
  • Develop strategic customer pursuits and manage all stages of the sales process.
  • Meet or exceed assigned Key Performance Indicators (KPIs) and sales targets.
  • Research, develop, and capture new business opportunities for all Continental product lines to meet monthly, quarterly, and annual forecasts.
  • Report status of business pipelines and support sales forecasting.
  • Support existing customers as their primary Continental contact for sales and technical support within the region.
  • Train, partner with, and monitor sales and support personnel from distribution partners, both remotely and on-site.
  • Create and / or customize and execute sales and training programs.
  • Develop, capture, and share sales strategies and best practices.
  • Manage both internal and external escalations to reasonable resolutions.
  • Communicate with internal and external customers, management, service providers, and business partner representatives by phone, e-mail, or in person.
  • Provide technical troubleshooting assistance for all Continental product lines in accordance with approved procedures and policies, both remotely and on-site at customer locations when necessary.
  • Investigate customer complaints regarding quality, tolerances, specifications, and delivered condition of products, communicating internally with designated departments for investigation, and following up until completion.
  • Work closely with Quality Assurance personnel to report and follow up on suspected quality issues.
  • Develop and provide technical training to internal and external personnel.
  • Represent Continental at tradeshows and special events.
  • Support marketing initiatives and the execution and monitoring of campaigns.
  • Populate and maintain Customer Relationship Management (CRM) databases in accordance with company policies.
  • Partner with and / or assist other outside sales personnel when necessary.
  • Other duties as assigned.

    • Travel

    Average : 50%. Must be willing and able to travel regularly throughout the assigned territory, as well as other regions (including the US), sometimes on short notice and / or for extended periods of time.

    Education and / or Experience Required

  • Bachelor's degree (B.A.) from a four-year university; or 10 years related experience and / or training; or equivalent combination of education and experience.
  • Proven track record in sales and / or support functions in the aviation industry, preferably.
  • Valid and current FAA A&P License and / or local equivalent required to legally perform airframe and powerplant maintenance tasks.
  • FAA IA and / or local equivalent, private pilot License or higher, CFI, CFII ratings are a plus.

    • Skills Required

  • Be customer-focused while properly representing the company.
  • Ability to remain objective and facilitate positive resolution to issues, even under stressful conditions.

    • Communication

  • Full technical level language proficiency in English (verbal and written). Proficiency in additional languages spoken throughout the assigned region preferred.
  • Ability to effectively convey information and respond to questions, both in written and verbal form, from executive leadership, colleagues, internal and external customers, and the public.
  • Must be able to communicate timely and effectively through real-time messaging.
  • Cross-cultural awareness and communication sensitivity.
  • Ability to read, analyze, and interpret aviation service publications, technical procedures, and governmental regulations.
  • Ability to write objective and concise reports, business correspondence, and procedures.

    • Problem Solving

  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

    • Mathematical

  • Ability to calculate figures and amounts such as length, torque, tolerances, distances, proportions, percentages.

    • Information Technology

  • Advanced user-level proficiency in ERP / CRM preferred.

    • PHYSICAL REQUIREMENTS

  • Ability to sit or stand for extended periods of time, including long-range air travel.
  • Ability to effectively adapt to time-zone changes.
  • Ability to work and transverse safety-sensitive manufacturing, assembly and / or aviation services work areas.
  • Ability to lift 10 pounds repeatedly and lift up to 60 pounds.
  • Ability to bend, reach, and kneel repeatedly.

    • Travel Required

    Yes.

    Equal Opportunity Employer

    This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

    J-18808-Ljbffr

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