Specialist PGA Tour

PGA Tour Specialist

The Specialist PGA Tour provides administrative and customer service support to TaylorMade's PGA Tour department, which services professional golfers and VIP customers. This position is responsible for receiving, entering, and prioritizing club and / or component orders, and for maintaining the GTS ordering system.

Essential Functions and Key Responsibilities :

• Receives, enters, and responds to all orders and requests
• Ensures all orders are accurately entered in GTS ordering system and Viaware WMS
• Works with Sports Marketing representatives to ensure orders are accurately processed to required specifications by requested deadlines
• Prepares all paperwork necessary for timely shipment and delivery, including international shipping invoices with information required by Customs regulations
• Ensures order completion by tracking progress of orders and / or handling customer complaints from order entry to delivery to end customer
• Ensures budget cross charging is communicated to Finance and Global Sports Marketing teams to ensure proper budgets are being charged and credited as required
• Maintains GTS ordering system by monitoring and removing / adding obsolete and new / current SKU descriptions
• Creates new part number and SKU descriptions for no cost promotional inventory with Planning team to be entered in drop down menus
• Provides new component details along with inventory stock labels to inventory clerk for proper inventory storage
• Builds and maintains rapport with staff and tour representatives; provides them with the best possible service
• Responds to inquiries from tour representatives and other departments concerning orders, availability, or application of product
• Performs other related duties and assignments as required

Knowledge and Skills Requirements :

Education, Work Experience, and Professional Certifications :

Work Environment / Physical Requirements :

TaylorMade is a performance driven organization and our total rewards approach to compensation is designed to support this. We consider many factors in determining base compensation, including position scope, job related knowledge, education, skills, experience, and work location. The expected annual base pay range for this position is $27 - $29 per hour. Additional benefits, such as health & wellness, performance bonuses, product discounts, holidays, paid time off, etc. may also be offered in accordance with our plans.

TaylorMade Golf Company is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, religious creed, color, national origin or ancestry, physical or mental disability, medical condition, genetic information, marital status, sex, pregnancy, gender, gender identity, gender expression, age, sexual orientation, military and veteran status or any other basis protected by federal, state or local law, ordinance, or regulation.