Patient Services Representative

Job Description

Job Description

Description :

For over 55 years, Weil Foot & Ankle (WFA) has been considered one of the innovative world leaders in enhancing and improving care for foot and ankle medical conditions, sports medicine and clinical programs. Our mission is to improve the quality of life in a patient-focused environment by providing the most advanced and knowledgeable foot and ankle care. WFA has experienced phenomenal growth, with expansion into four states and a future dedicated to continued growth. As our family expands, we live and work by our core values : integrity, excellence, trust, caring, tradition, and innovation.

POSITION SUMMARY

We are seeking a Patient Services Representative (PSR) to join our team at our Hyde Park and Beverly locations. This role is vital to creating a positive first impression and ensuring a seamless patient experience. The PSR is responsible for greeting and checking in patients, scheduling appointments, assisting with the check-out process, and supporting day-to-day front office operations.

DUTIES AND RESPONSIBILITIES

• Greet and welcome patients in a professional and friendly manner
• Check in patients and address any individual needs or concerns
• Verify and collect insurance information, co-pays, deductibles, and outstanding balances
• Support administrative tasks and maintain accurate patient records
• Cross-trained to assist with medical assistant duties as needed
• Perform additional tasks and responsibilities as assigned

Requirements :

QUALIFICATIONS / EDUCATION / CRITICAL SKILLS

SCHEDULE : Monday - Friday

TRAVEL :

BENEFITS :

PHYSICAL DEMANDS / ENVIRONMENTAL FACTORS :

This job description is not designed to cover or contain a comprehensive listing of duties or responsibilities that are required of the employee. Weil Foot & Ankle Institute is proud to be an affirmative action employer and we are committed to an equal opportunity workplace, regardless of race, color, religion, sex, sexual orientation, ender identity, ancestry, citizenship, national origin, marital status, veteran status or disability. If you have a disability or special need that requires accommodation, please let us know.

AMERICAN WITH DISABILITIES ACT (ADA) SPECIFICATIONS :

Qualified individuals with disabilities may make a request for reasonable accommodation to the Director of Human Resources. Upon receipt of an accommodation request, the Director of Human Resources will meet with the requesting individual to discuss and identify the precise limitations resulting from the disability and the potential accommodation that might help overcome those limitations. The Director of Human Resources in conjunction with a medical review (and, if necessary, other appropriate management representatives) will determine the feasibility of the requested accommodation and the impact on the business operation. The Director of Human Resources will inform the qualified individual of the decision of the accommodation request or how to make the accommodation.